SAP Analyst Service Desk (AMS)

cbs Corporate Business Solutions; Kuala Lumpur; On-site; MYR 72,000 - 96,000; Full time

Job summary

cbs APAC, a leading international consultancy, is seeking an SAP Analyst Service Desk to support SAP ECC, S/4HANA, FICO, SD, MM, and related modules in a Malaysia-based role. You will handle tickets, incidents, and service requests, while collaborating with a skilled team.

Training will be provided, and you will help prepare monthly utilization reports for Service Managers. The role demands IT/CS education and 1–5 years in IT support, with strong English communication and a customer-focused

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience).
• 1–5 years of experience in IT support or a service desk environment.
• Sound knowledge of Microsoft Office.
• Good command of written and spoken English.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshdesk, SAP Solution Manager) is a plus.
• ITIL Foundation certification is a plus.

Responsibilities

• As a member of the SAP Support Service Desk Team, you will help ensure the smooth operation of various support activities.
• You will handle technical support requests (via ticketing systems, email, phone, etc.) and classify them for further processing by the expert team.
• You will oversee the management of incidents and the service request process.
• You are expected to proactively contribute to the continuous improvement of our support processes.
• Friendly and experienced colleagues will provide training until you are ready to take on your responsibilities independently.
• You will also support the preparation of monthly utilization reports for Service Managers.

Skills

Customer orientation

Service mindset

Independent working

Structured approach

Multi-tasking

English communication

Education

Bachelor’s degree in IT/CS or related field

Tools

ServiceNow

Jira

Freshdesk

SAP Solution Manager

Job description

cbs APAC is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP.

Position

SAP Analyst Service Desk (AMS)

Location

KL Sentral, Malaysia

Module

SAP functional and technical modules (e.g., SAP ECC, S/4HANA, FICO, SD, MM, etc.)

Key Responsibilities

• As a member of the SAP Support Service Desk Team, you will help ensure the smooth operation of various support activities.
• You will handle technical support requests (via ticketing systems, email, phone, etc.) and classify them for further processing by the expert team.
• You will oversee the management of incidents and the service request process.
• You are expected to proactively contribute to the continuous improvement of our support processes.
• Friendly and experienced colleagues will provide training until you are ready to take on your responsibilities independently.
• You will also support the preparation of monthly utilization reports for Service Managers.

Job Requirements

• Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience).
• 1–5 years of experience in IT support or a service desk environment.
• Sound knowledge of Microsoft Office.
• Strong customer orientation and a service-focused mindset.
• Independent and structured way of working.
• Reliable, collaborative, and able to manage multiple tasks.
• Good command of written and spoken English.
• Experience in IT user support is an advantage.
• Familiarity with ticketing systems (e.g., ServiceNow, Jira, Freshdesk, SAP Solution Manager) is a plus.
• ITIL Foundation certification is a plus.
• Understanding of SAP is a plus.

This is you

• An analytical and problem-solving consultant with the desire to develop your own skills and talents.
• An eloquent and extroverted person happy to support our pre-sales cycle.
• Passionate and determined while appreciating teamwork.
• Willing to take over responsibility and to make decisions.
• Able to lead a small team, with strong social and communication skills.

That’s us

• A great team of passionate consultants
• Strong personalities that are fair, open, and respectful to each other
• Attractive and competitive salary and package
• A company that continuously spends more than 6% of its revenue in the education of its employees