Salesforce Business Analyst

EBC Financial Group; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

EBC Financial Group is seeking an experienced Salesforce Business Analyst to translate business needs into scalable Salesforce solutions. You will work with stakeholders and technical teams to design workflows and document requirements, while configuring Service Cloud components and ensuring alignment with security standards.

The role requires hands-on experience with requirement gathering, process mapping, and solution documentation, plus strong English communication and the ability to work

Qualifications

• Bachelor's degree or above in IT/CS or related field.
• 5+ years experience as Salesforce BA or similar role, BA/Admin/Service Cloud certs preferred.
• Strong knowledge of Salesforce Service Cloud configuration and security settings.

Responsibilities

• Translate business needs into Salesforce solutions with stakeholders and technical teams.
• Gather, analyze, and document business requirements and user stories for scalable workflows.
• Configure Salesforce features (Workflows, Flow Builder, Flows, Process Builder, Approvals) to improve efficiency.
• Collaborate with developers on Apex, triggers, and API integrations for complex needs.
• Conduct system testing, UAT, and end-user training for successful adoption.
• Document architecture and support cross-platform connectivity.

Skills

Stakeholder management

Requirements gathering

Technical documentation

Communication

Education

Bachelor's degree or above, IT/CS preferred

Tools

Salesforce Service Cloud

SQL/MySQL

Job description

EBC Financial Group - a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting. Our team consists of seasoned professionals and young talents who bring diverse perspectives and exceptional skills to the table. Since our establishment in 2020, our company has experienced rapid growth. We currently operate in major financial hubs worldwide, including Cyprus, Sydney, Singapore, Kuala Lumpur, Hong Kong, Tokyo, Bangkok and more. At EBC, integrity, respect, and youth are our core values. The right candidate will have the opportunity to work with experienced professionals and be part of a dynamic and innovative team. Join us on our mission to create value for our clients and become a trusted partner in the global financial market

Key Responsibilities

• Act as the liaison between business stakeholders and technical teams to translate business needs into Salesforce solutions.
• Gather, analyze, and document business and functional requirements to design scalable Salesforce workflows and processes.
• Partner with cross-functional teams to enhance Salesforce Service Cloud functionality and ensure alignment with business objectives.
• Configure Salesforce features such as Workflows, Flow Builder, Flows, Process Builder, and Approval Processes to improve efficiency.
• Support solution design through documentation (business requirements, functional specs, and user stories) and provide input on system architecture.
• Conduct system testing, UAT coordination, and end-user training to ensure smooth solution delivery and adoption.
• Continuously review and optimize Salesforce processes, ensuring alignment with best practices and business growth needs.
• Collaborate with developers on Apex, triggers, and API integrations to support complex business requirements.

Requirements

• Bachelor's degree or above, preferably in IT, Computer Science, or related fields.
• 5+ years' experience as a Salesforce Business Analyst or similar role, Salesforce certifications preferred (BA, Admin, or Service Cloud).
• Strong knowledge of Salesforce Service Cloud, including configuration of objects, fields, page layouts, roles, profiles, and security settings.
• Hands-on experience in requirement gathering, process mapping, gap analysis, and solution documentation.
• Familiar with Salesforce architecture, APIs, and integration patterns to support cross-platform connectivity.
• Understanding of relational databases (SQL/MySQL) for reporting and data validation purposes.
• Excellent communication skills in both business and technical contexts, with the ability to produce clear documentation in English.
• Proactive, detail-oriented, and able to work independently while managing multiple stakeholders.