Sales Support Specialist

Steelcase Inc.; Kuala Lumpur; Hybrid; MYR 60,000 - 80,000; Full time

Job summary

Steelcase Inc. in Malaysia is seeking a detail-oriented Sales Support professional to coordinate quotations, proposals, and bid activities. You will collaborate with Sales, Operations and pricing teams to ensure timely, accurate customer solutions and robust documentation.

Ideal candidates have 2+ years in sales support or related roles, strong organization, and proficiency in MS Office. This hybrid role offers opportunities to contribute to process improvements while supporting business growth.

Qualifications

• Bachelor's degree in Business, Sales, Marketing, Operations or equivalent.
• Strong organizational, prioritization and time management skills.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Experience with quotation, proposal, bid, order management or sales administration.
• Excellent written and verbal communication skills.
• Ability to analyze information and solve problems in a fast-paced environment.

Responsibilities

• Managing quotation, proposal, and bid support activities to deliver accurate and timely customer solutions.
• Coordinating sales support processes across Sales, Operations, Pricing, Fulfillment, and other partners.
• Preparing customer-facing proposals, quotations, pricing documentation, and commercial correspondence.
• Analyzing customer requirements and opportunity data to support sales objectives.
• Maintaining accurate sales records, reporting, and documentation in business systems.
• Supporting multiple requests, projects and deadlines with high quality and responsiveness.
• Collaborating with stakeholders to identify and implement process improvements for efficiency.

Job description

• Do you enjoy coordinating multiple sales activities and ensuring customer opportunities progress smoothly from quote to order?
• Do you thrive in a collaborative environment and enjoy partnering with cross-functional teams to deliver outstanding customer experiences?
• Are you highly organized, detail-oriented, and motivated by supporting business growth through operational excellence and process improvement?
• Offering competitive wages and benefits, that support your life both in and out of work
• Providing a flexible hybrid work schedule, meaning we expect the office to be your primary place of work, balanced with choice and control.
• Creating continuous learning opportunities to help you grow and upskill.
• Fostering a culture of inclusion where employees feel seen, heard and valued — and living it out every day.
• Empowering you to make a meaningful impact on people and the planet through your work and Steelcase’s ongoing commitment.

You’ll Support Meaningful Work By:

• Managing quotation, proposal, and bid support activities to deliver accurate and timely customer solutions.
• Coordinating sales support processes across Sales, Operations, Pricing, Fulfillment, and other business partners.
• Preparing customer-facing proposals, quotations, pricing documentation, and commercial correspondence.
• Analyzing customer requirements and opportunity data to support business and sales objectives.
• Maintaining accurate sales records, reporting, and documentation within business systems.
• Supporting multiple requests, projects, and deadlines while ensuring a high level of quality and responsiveness.
• Collaborating with stakeholders to identify and implement process improvements that enhance efficiency and customer satisfaction.

Qualifications

Minimum Qualifications

• Bachelor's degree in Business, Sales, Marketing, Operations, or a related field, or equivalent combination of education and experience.
• At least 2+ years of experience in Sales Support, Sales Operations, Bid/Proposal Coordination, Customer Support, Administrative Support, or a related business support function.
• Experience supporting quotation, proposal, bid, order management, or sales administration processes.
• Strong organizational, prioritization, and time management skills.
• Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
• Strong attention to detail and commitment to delivering accurate work.
• Effective written and verbal communication skills.
• Ability to analyze information, solve problems, and work effectively in a fast-paced environment.

Desired Skills and Experience

• Experience working with CRM, ERP, CPQ, or other sales enablement systems.
• Experience partnering with cross-functional teams in a matrixed environment.
• Advanced Excel skills, including reporting and data analysis.
• Experience developing customer-facing presentations and business documentation.
• Project management experience with the ability to manage multiple priorities simultaneously.
• Continuous improvement mindset with experience identifying and implementing process enhancements.

Doing better for people and planet

Steelcase is a global design and thought leader in the world of work. Along with our expansive community of brands, we design and manufacture innovative furnishings and solutions to help people do their best work in the many places where work happens.

Additional Information

Why People Choose to Work with Us

At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.

Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. If we can make the application process easier through accommodation, please email us at [e-mail].

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