Sales & Service Executive

AEON Credit Service (M) Berhad; Johor Bahru; On-site; MYR 33,000 - 47,000; Full time

Job summary

AEON Credit Service (M) Berhad in Johor Bahru seeks a Sales & Service Executive to promote financial and insurance products, assist customers through applications, and deliver service at branches.

You will explain features, process applications, handle inquiries, and contribute to achieving sales targets while ensuring compliance and accurate records. This full-time on-site role requires a diploma and a customer-focused mindset, with weekend or shift hours as needed.

Qualifications

• Demonstrated sales and customer service skills with ability to build rapport and maintain long-term relationships.
• Strong communication and interpersonal skills to explain financial products clearly and handle concerns.
• Basic understanding of consumer financing, credit cards, and insurance products, or willingness to learn quickly.
• Attention to detail and accuracy in processing applications and documentation, with compliance focus.
• Proficiency with computers, mobile apps, and point-of-sale or branch systems.
• Ability to work in a fast-paced retail or branch environment and meet sales targets.
• Minimum education level of a diploma or equivalent; prior experience in retail banking, financing, or insurance is a plus.
• Willingness to work on-site in Johor Baharu, including weekends or shift hours as required by branch operations.

Responsibilities

• Promote AEON Credit’s financial and insurance products to customers.
• Explain product features and benefits, process applications, and handle inquiries.
• Provide service support at branches or service centres and maintain accurate records.
• Contribute to achieving sales targets while ensuring compliance with internal policies.

Skills

Sales

Customer Service

Communication

Product Knowledge

Tech Proficiency

Teamwork

Retail Banking

Education

Diploma or equivalent

Tools

POS systems

Branch systems

Mobile apps

Job description

Company Description

AEON Credit Service (M) Berhad is a financial services company that began operations in 1997, initially offering Easy Payment schemes for consumer purchases through retail merchants and chain stores. The company is publicly listed on the Main Market of Bursa Malaysia Securities Berhad and is part of the wider AEON Group ecosystem. Through its acquisition of AEON Insurance Brokers (M) Sdn. Bhd., AEON Credit now distributes a range of conventional and takaful insurance products, including life insurance, via AEON’s retail network. Today, the Group’s offerings include credit cards, prepaid cards, the AEON Wallet app, motor vehicle hire purchase financing, personal financing, insurance brokerage, and related services. The Group operates five regional offices, 63 branches and service centres, and collaborates with more than 8,100 merchant outlets nationwide, along with a subsidiary in Kuala Lumpur.

Role Description

The Sales & Service Executive is a full-time, on-site role based in Johor Baharu. This role is responsible for promoting AEON Credit’s financial and insurance products, engaging potential and existing customers, and supporting them through the application and onboarding process. Daily tasks include explaining product features and benefits, processing applications, handling customer inquiries, and providing service support at branches or service centres. The Sales & Service Executive also contributes to achieving sales targets, maintaining accurate records, and ensuring compliance with internal policies and regulatory requirements. Collaboration with team members and other departments is expected to ensure a positive customer experience and efficient operations.

Qualifications

• Demonstrated sales and customer service skills, with the ability to build rapport and maintain long-term customer relationships.
• Strong communication and interpersonal skills, including the ability to explain financial products clearly and handle customer concerns professionally.
• Basic understanding of consumer financing, credit cards, and insurance products, or a willingness to learn quickly in these areas.
• Attention to detail and accuracy in processing applications, managing documentation, and following compliance procedures.
• Proficiency in using computers, mobile apps, and point-of-sale or branch systems to support daily operations.
• Ability to work in a fast-paced retail or branch environment, meet sales targets, and collaborate with team members.
• Minimum education level of a diploma or equivalent; prior experience in retail banking, financing, or insurance is an advantage.
• Willingness to work on-site in Johor Baharu, including weekends or shift hours as required by branch operations.