Sales & Operations Manager

Bloom Healthcare Beauty & Wellness Sdn Bhd; Selangor; On-site; MYR 120,000 - 240,000; Full time

Job summary

Bloom Healthcare Beauty & Wellness Sdn Bhd in Malaysia seeks a Senior Sales & Operations Manager to lead sales and clinic operations across outlets. You will develop and execute sales strategies, monitor targets, and drive growth while coordinating with marketing for campaigns.

The role requires 5+ years in sales and operations management in the aesthetics sector, strong leadership, and the ability to travel between locations as needed. Mandarin skills are a plus.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Sales & Marketing, Healthcare Management or a related field.
• Min. 5 years of experience in sales and operations management, preferably in the Aesthetics industry.
• Proven track record in achieving sales targets, driving business growth and managing multiple clinics.
• Strong leadership skills with experience in managing, coaching and motivating teams.
• Good knowledge of sales strategies, business operations and performance monitoring.
• Excellent communication, negotiation and problem-solving skills.
• Strong knowledge of Aesthetic treatments and current beauty industry trends will be an added advantage.
• Must be willing to travel and rotate between assigned locations as required.
• Proficiency in Mandarin will be an added advantage.

Responsibilities

• Develop and execute monthly and quarterly sales strategies for all outlets.
• Set, monitor, and drive achievement of group sales targets.
• Analyze daily, weekly, and monthly sales performance reports.
• Identifying customers and sales opportunities by analyzing sales data and consumer trend.
• Monitor consultants' conversion rates and productivity.
• Identify opportunities for upselling, cross-selling, and package upgrades.
• Recommend corrective actions when targets are not met.
• Coordinating with marketing team on lead generation, promotions and campaigns.
• Develop, implement, and review operational policies and procedure.
• Oversee daily operations across multiple outlets.
• Ensure SOP compliance and service quality standards.
• Monitor manpower planning, staff scheduling, and productivity.
• Ensure smooth coordination between doctors, consultants, and operations team.
• Handle escalated customer complaints professionally.
• Ensure team follow standard operating procedures for all operational function.
• Lead and motivate sales and clinic teams.
• Conduct performance reviews and coaching sessions.
• Develop training plans to improve sales skills and product knowledge to all staff.
• Build strong team culture and accountability.

Skills

Leadership

Communication

Negotiation

Problem-solving

Sales strategy

Performance monitoring

Education

Bachelor's degree

Job description

Bloom Healthcare is a leading provider of integrated healthcare services in Malaysia. Our comprehensive facilities include wellness, medical care, dental and aesthetic services. We are committed to delivering high-quality care through advanced technology and a cohesive approach, ensuring that all your healthcare needs are met efficiently and effectively under one roof.

Responsibilities:

Develop and execute monthly and quarterly sales strategies for all outlets.

Set, monitor, and drive achievement of group sales targets.

Analyze daily, weekly, and monthly sales performance reports.

Identifying customers and sales opportunities by analyzing sales data and consumer trend.

Monitor consultants' conversion rates and productivity.

Identify opportunities for upselling, cross-selling, and package upgrades.

Recommend corrective actions when targets are not met.

Coordinating with marketing team on lead generation, promotions and campaigns.

Operations Management

Develop, implement, and review operational policies and procedure.

Oversee daily operations across multiple outlets.

Ensure SOP compliance and service quality standards.

Monitor manpower planning, staff scheduling, and productivity.

Ensure smooth coordination between doctors, consultants, and operations team.

Handle escalated customer complaints professionally.

Ensure team follow standard operating procedures for all operational function.

Leadership & Team Development

Lead and motivate sales and clinic teams.

Conduct performance reviews and coaching sessions.

Develop training plans to improve sales skills and product knowledge to all staff.

Build strong team culture and accountability.

Requirements:

Diploma or Bachelor's Degree in Business Administration, Sales & Marketing, Healthcare Management or a related field.

Min. 5 years of experience in sales and operations management, preferably in the Aesthetics industry.

Proven track record in achieving sales targets, driving business growth and managing multiple clinics.

Strong leadership skills with experience in managing, coaching and motivating teams.

Good knowledge of sales strategies, business operations and performance monitoring.

Excellent communication, negotiation and problem-solving skills.

Strong knowledge of Aesthetic treatments and current beauty industry trends will be an added advantage.

Must be willing to travel and rotate between assigned locations as required.

Proficiency in Mandarin will be an added advantage.

Bloom Healthcare Group is a growing provider of integrated healthcare services in Malaysia, offering a wide range of services across medical care, dental, aesthetic, beauty and wellness, and rehabilitation. Through our various brands, we aim to make quality healthcare and wellness services accessible to our communities.

We are committed to delivering high-quality care through professional expertise, advanced technology and a patient-centered approach. With a focus on continuous improvement, innovation and service excellence, we strive to create positive experiences for our patients and clients while building a healthier community.

Bloom Healthcare Group is a growing provider of integrated healthcare services in Malaysia, offering a wide range of services across medical care, dental, aesthetic, beauty and wellness, and rehabilitation. Through our various brands, we aim to make quality healthcare and wellness services accessible to our communities.

We are committed to delivering high-quality care through professional expertise, advanced technology and a patient-centered approach. With a focus on continuous improvement, innovation and service excellence, we strive to create positive experiences for our patients and clients while building a healthier community.