Sales Operations & Delivery Coordinator

Private Advertiser; Kulai; On-site; MYR 33,000 - 60,000; Full time

Job summary

Private Advertiser is seeking a proactive Sales Support Executive to provide administrative and operational support to the sales team in a fast-paced manufacturing environment. You will handle orders, quotations, invoicing, and customer data with accuracy while coordinating with Production, Planning, Finance, and Logistics to ensure on-time fulfillment.

The role emphasizes maintaining relationships, resolving issues, and delivering prompt, professional service to customers in Malaysia.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Marketing, Sales Management, International Business, or a related field.
• Candidates with SPM or equivalent qualifications and relevant working experience may also be considered.
• Minimum 1–3 years of experience in sales support, sales administration, customer service, or a related position.

Responsibilities

• Provide daily administrative support to the sales team.
• Process customer purchase orders (POs) and ensure order information is accurate and complete.
• Prepare sales quotations, sales orders, invoices, and other relevant documents.
• Update and maintain customer information, sales records, and order status in the company’s system.
• Monitor order progress and follow up on pending orders.
• Handle customer inquiries regarding product information, pricing, order status, and delivery schedules.
• Maintain good relationships with customers and ensure customer satisfaction.
• Coordinate with the sales team to address customer concerns and resolve issues.
• Coordinate with Production, Planning, Warehouse, and Logistics departments to ensure timely order fulfillment.
• Monitor production schedules and delivery arrangements.
• Follow up on shipment status and inform customers of any delivery changes or delays.
• Ensure shipping documents and other related paperwork are prepared accurately and on time.
• Prepare daily, weekly, and monthly sales reports as required.
• Maintain accurate records of customer orders, quotations, sales activities, and delivery information.
• Assist in preparing sales forecasts, sales performance reports, and other management reports.
• Ensure proper filing and documentation of sales-related records.
• Work closely with Sales, Production, Planning, Finance, Warehouse, and Logistics teams to ensure smooth business operations.
• Follow up on customer payment status and outstanding invoices with the Finance Department when required.
• Support the sales team in preparing presentations, reports, and customer documentation.
• Perform other sales support and administrative duties as assigned by the supervisor.

Skills

Communication skills

Coordination

Attention to detail

Organizational skills

Customer service

MS Office

ERP systems SAP

English & BM proficiency

Education

Bachelor’s/Diploma in business-related field

SPM or equivalent

Tools

Excel

Word

Outlook

SAP

Order management systems

Job description

Private Advertiser is seeking a proactive Sales Support Executive to provide administrative and operational support to the sales team in a fast-paced manufacturing environment. You will handle orders, quotations, invoicing, and customer data with accuracy while coordinating with Production, Planning, Finance, and Logistics to ensure on-time fulfillment.

The role emphasizes maintaining relationships, resolving issues, and delivering prompt, professional service to customers in Malaysia.