Sales & Marketing Manager

CHM Hotels; Ipoh; On-site; MYR 60,000 - 90,000; Full time

Job summary

CHM Hotels is seeking a skilled sales professional to develop and implement sales strategies to hit revenue targets and occupancy goals across Malaysia. You will identify and cultivate relationships with corporate clients, travel agencies, and other channels, and deliver compelling proposals.

The ideal candidate has 3–5 years in hospitality sales, a track record of meeting targets, strong knowledge of distribution channels and booking systems, excellent communication, and fluency in English;

Qualifications

• Minimum 3–5 years of sales experience in hospitality or hotel industry.
• Proven track record of achieving revenue targets and occupancy goals.
• Strong knowledge of hotel and tourism industry, distribution channels and booking systems.
• Excellent communication and interpersonal skills to build rapport with clients at all levels.
• Sound understanding of sales principles, revenue management and negotiation techniques.
• Ability to work independently whilst collaborating effectively with cross-functional teams.
• Fluency in English; proficiency in Malay and Mandarin is advantageous.

Responsibilities

• Develop and implement sales strategies to achieve revenue targets and occupancy goals.
• Identify, cultivate and maintain relationships with corporate clients, travel agencies and other distribution channels.
• Prepare and deliver compelling sales presentations and proposals.
• Monitor market trends, competitor activity and pricing strategies.
• Manage the sales budget and track KPIs.
• Coordinate with marketing to develop promotional campaigns and packages.
• Lead negotiations and close commercial agreements with clients.
• Attend networking events and industry conferences to expand opportunities.
• Provide regular sales reports and forecasts to senior management.
• Train and support the sales team to ensure delivery of objectives.
• Respond promptly to enquiries and maintain excellent customer service.

Skills

Sales experience

Communication skills

Interpersonal skills

Hotel industry knowledge

Negotiation

Revenue management

Independent work

Cross-functional teamwork

English fluency

Malay language

Mandarin language

Education

Diploma/Bachelor's in Hospitality or related

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Develop and implement sales strategies and action plans to achieve revenue targets and occupancy goals

Identify, cultivate and maintain relationships with corporate clients, travel agencies, tour operators and other distribution channels

Prepare and deliver compelling sales presentations and proposals to prospective clients and corporate accounts

Monitor market trends, competitor activity and pricing strategies to ensure competitive positioning

Manage the sales budget and track key performance indicators (KPIs) to measure sales effectiveness

Coordinate with the marketing team to develop promotional campaigns and packages that drive bookings

Lead negotiations and close commercial agreements with corporate clients and group bookings

Attend networking events, trade shows and industry conferences to expand business opportunities

Provide regular sales reports and forecasts to senior management

Train and support the sales team to ensure consistent delivery of sales objectives

Respond promptly to enquiries and maintain excellent customer service standards throughout the sales process

What we're looking for

Minimum 3-5 years of sales experience in the hospitality or hotel industry

Proven track record of achieving and exceeding sales targets and revenue goals

Strong knowledge of the hotel and tourism industry, including distribution channels and booking systems

Excellent communication and interpersonal skills with the ability to build rapport with clients at all levels

Sound understanding of sales principles, revenue management and negotiation techniques

Ability to work independently whilst collaborating effectively with cross-functional teams

Fluency in English; proficiency in Malay and Mandarin is advantageous."We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Willingness to travel locally to meet clients and attend industry events

Diploma or Bachelor's degree in Hospitality Management, Business Administration or a related field is preferred