Sales & Marketing Executive

Emsa Sdn Bhd; Petaling Jaya; Vor Ort; MYR 28.000 - 50.000; Vollzeit

Benefits dieser Stelle

Sales commission

Monthly transport allowance

Birthday leave

Health, dental and optical insurance

Zusammenfassung

EMSA Sdn Bhd, an aesthetic medical clinic in Kota Damansara, seeks a proactive Sales & Marketing Executive to manage digital inquiries, convert leads to appointments, support in-clinic sales, and drive engagement across social channels.

The role covers the full customer journey from online enquiry to in-person consultation, with a focus on skincare product sales and live sessions. Experience in aesthetic clinics and willingness to work on site in Kota Damansara is preferred.

Qualifikationen

• Diploma in Business, Marketing, Management, Communications or related field.
• Minimum 1 year of working experience in sales, customer service, digital marketing or social media.
• Familiar with TikTok, Instagram, Facebook and WhatsApp Business.

Aufgaben

• Monitor and manage customer interactions on Instagram, TikTok, Facebook and other channels.
• Respond promptly to comments, DMs, inquiries and questions during working hours.
• Attend to all incoming leads from social media, WhatsApp, ads and website inquiries.
• Identify customer needs and guide next steps using approved scripts.
• Record inquiries, follow-ups, bookings and non-conversions in CRM or tracker.
• Coordinate with clinic team to schedule appointments and prep staff for entrants.
• Ensure smooth transition from online enquiry to in-person consultation with doctors.
• Submit daily/weekly reports on inquiries, response times, bookings and sales conversions.
• Undertake other relevant sales and marketing duties as assigned.

Kenntnisse

Sales closure

Lead management

Digital marketing

Social media management

CRM tools

Communication skills

Ausbildung

Diploma in Business/Marketing/Management/Communications

Tools

CRM system

Spreadsheets (Excel/Sheets)

WhatsApp Business

Jobbeschreibung

EMSA is an aesthetic medical clinic in Kota Damansara led by LCP-certified doctors, expanding its NADZ cosmeceutical skincare line across TikTok Shop, Shopee, our online store and our clinic.

Job Summary

We are looking for a proactive, sales driven and customer oriented Sales & Marketing Executive to manage digital enquiries, convert leads into clinic appointments and sales, support in-clinic sales activities and manage daily social media engagement.

The successful candidate will be responsible for the entire customer conversion journey, from the first online enquiry until the patient attends their clinic appointment. The role also supports EMSA skincare sales through social media engagement and scheduled livestream sessions.

Key Responsibilities

Monitor and manage customer interactions across EMSA's assigned social media platforms, including Instagram, TikTok, Facebook and other relevant channels.

Respond promptly to comments, direct messages, inbox enquiries and customer questions during working hours.

Attend to all incoming leads from social media, WhatsApp, advertisements, website enquiries and other assigned channels.

Identify customer needs, understand their concerns and recommend the appropriate next step using approved sales scripts and information.

Record all enquiries, follow-up activities, booking outcomes and reasons for non-conversion in the designated CRM or lead tracker.

Coordinate with the clinic team to ensure appointments are scheduled accurately and the team is prepared for incoming patients.

Coordinate with doctors and clinic team to ensure a smooth transition from online enquiry to in-person consultation.

Submit daily or weekly reports covering enquiries received, response times, follow-ups completed, appointments booked, patient attendance, sales conversions and outstanding leads.

Undertake other relevant sales and marketing duties assigned by management.

Requirements

Minimum Diploma in Business, Marketing, Management, Communications or a related field.

Minimum 1 year of working experience in sales, customer service, digital marketing, social media management or operations.

Familiarity with TikTok, Instagram, Facebook, WhatsApp Business and basic CRM or spreadsheet tools.

Confident in sales closing, follow-up, objection handling and appointment setting.

Experience in a aesthetic clinics, healthcare, beauty or skincare is an advantage.

Must be willing to work at Kota Damansara, Petaling Jaya.

Why Join Us?

Attractive sales commission scheme

Monthly transport allowance provided

Birthday leave

Hospitalization medical insurance, dental and optical benefits