Sales Manager, CARE

Azelis Holding S.A.; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Azelis Holding S.A. in Malaysia is seeking a Sales Manager, CARE to lead the key account portfolio for Personal Care and Home Care. The role is based in Shah Alam with travel required and reports to the Business Manager, CARE Division for strategic alignment.

You will drive joint business plans, manage relationships across levels, and secure sustained commercial success by expanding the customer base and optimizing terms with principals and customers.

Responsibilities

• Own and manage the strategic key account portfolio for the Personal Care and Home Care segment in Malaysia.
• Develop and execute joint business plans with key accounts, aligning growth targets and commercial terms.
• Build relationships at multiple levels within key accounts—from technical/R&D to procurement and senior management.
• Serve existing accounts, obtain orders, and establish new accounts by planning daily work calls.
• Monitor competition by gathering market information on pricing, products, and delivery schedules.
• Manage sales pipelines to drive new business opportunities and commercial success.

Job description

The Mission

To drive the growth and profitability of the CARE business segment by managing key customer accounts, developing new business opportunities, and strengthening relationships with principals, while delivering sustainable commercial success aligned with Azelis strategy.

Reporting line & Location

The Sales Manager, CARE will report to the Business Manager, CARE Division. This role will be based in Shah Alam, Malaysia. Travel will be part of the job.

Main Accountabilities

Own and manage the strategic key account portfolio for the Personal Care and Home Care segment in Malaysia, acting as the senior point of contact for top-tier customers. Develop and execute joint business plans with key accounts, aligning growth targets, product development pipelines and commercial terms across both parties. Build relationships at multiple levels within key accounts — from technical/R&D through to procurement and senior management — to secure long-term, defensible business. Offer an extensive range of CARE products to customers. Keep management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis. Monitor competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandizing techniques. Service existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors. Maintain professional and technical knowledge by reviewing professional publications, establishing personal networks. Resolve customer complaints by investigating problems; developing solutions; preparing reports and making recommendations to management. Develop and grow the commercial relationships of assigned leading industrial customers while prospecting for new accounts to increase market penetration. Manage sales pipelines to drive new business opportunities to commercial success. Forecast sales to enable operations planning, introduce product innovations and maintain active memberships. Secure and develop new businesses, obtain new suppliers and product line. Enhance the quality and value of the relationship network between Azelis and Principals. Manage principals for its budget, strategy, marketing activities, reporting and relationship building with all of the stakeholders from the principals. Pro-actively monitor and review payment terms against customer portfolio, ensuring that payment terms and methods are adhered to, keeping business risk to a minimum. Ensure good collaboration with technical, marketing and supply chain team for smooth business support.

Azelis is a leading global innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers’ product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive -business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners. Impact through ideas. Innovation through formulation.

Azelis Americas is an equal opportunity workplace. Individuals seeking employment are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. You can view the EEOC Know Your Rights poster here. Azelis Americas’ U.S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at [e-mail].