Sales Manager / Branch Manager - New Car EV

CARRO; Seremban; On-site; MYR 89,000 - 167,000; Full time

Benefits offered by this job

Medical benefits

Flexible working

Wellbeing program

Job summary

Carro in Malaysia is seeking a results-driven Sales Manager / Branch Manager for our New Car EV showroom in Negeri Sembilan. You will lead the sales team, drive monthly targets, and oversee showroom operations, delivering exceptional customer experience while ensuring policy compliance.

Strong leadership, automotive sales experience, and CRM proficiency are essential. The role focuses on coaching, performance monitoring, lead management, and collaboration with internal teams to optimize vehicle

Qualifications

• Minimum education: SP M / Diploma / Bachelor's Degree in Business, Marketing, Automotive Management, or related field.
• 3–5 years in Automotive Sales, Showroom/Branch Management, or Retail Sales Operations.
• Experience leading a sales team, preferably in automotive industry.
• Experience in New Car Sales, EV Sales, Car Dealership, or Automotive Retail Operations preferred.
• Proven track record of achieving monthly sales targets and revenue growth.
• Strong leadership, coaching, and people development skills.
• Proficient in CRM, lead management, sales processes; excellent communication and negotiation.

Responsibilities

• Lead showroom sales performance to meet monthly targets and revenue goals.
• Oversee daily branch operations and maximize showroom productivity.
• Coach and manage Sales Advisors, Product Genius and other sales staff.
• Monitor daily activities, inquiries, test drives, bookings, and conversions.
• Prepare and submit daily, weekly, and monthly sales reports to management.
• Build and maintain relationships with customers to improve satisfaction and retention.
• Ensure adherence to sales policies, procedures and Sales Manual; conduct audits.
• Provide sales coaching, product training, and on-the-job development.
• Ensure the team has strong EV product knowledge and charging solutions.
• Coordinate with Area Sales Manager and internal teams for bookings, delivery and handover.
• Lead management: focus on improving lead conversion and showroom opportunities.
• Identify opportunities, develop strategies, and implement initiatives to improve branch performance.

Skills

Leadership

Sales targets

CRM proficiency

Team management

Communication

Negotiation

Coaching

Education

Diploma/Bachelor's degree

Tools

CRM systems

MS Office

Job description

Sales Manager / Branch Manager - New Car EV

We are looking for a results-driven and experienced Sales Manager / Branch Manager to lead our New Car EV showroom operations, drive sales performance, and develop a high-performing sales team. The ideal candidate should have strong automotive sales experience, excellent leadership skills, and the ability to achieve sales targets while delivering an outstanding customer experience.

Key Responsibilities

Sales & Business Development: Lead and drive overall showroom sales performance to achieve monthly sales targets, business objectives, and revenue growth.

Branch / Showroom Management: Oversee daily branch operations, ensure smooth showroom activities, and maximize outlet productivity.

Team Leadership: Lead, motivate, coach, and manage Sales Advisors, Product Genius (PG), and other sales personnel to achieve individual and team targets.

Sales Performance Monitoring: Monitor daily sales activities, team performance, customer enquiries, test drives, bookings, and sales conversion rates.

Sales Reporting: Prepare and submit daily, weekly, and monthly sales performance reports to management, including sales achievements and improvement plans.

Customer Relationship Management (CRM): Build and maintain strong relationships with potential and existing customers to improve customer satisfaction, retention, and sales conversion.

Sales Process & Compliance: Ensure the sales team follows company sales policies, procedures, and the Sales Manual. Conduct regular audits to maintain process compliance.

Training & Development: Conduct sales coaching, product training, and on-the-job training to enhance the team's product knowledge, selling techniques, and customer service skills.

EV Product Knowledge: Ensure the sales team and Product Genius have strong knowledge of EV products, vehicle features, specifications, technology, and charging solutions.

Stakeholder Coordination: Work closely with the Area Sales Manager and internal departments to ensure smooth vehicle booking, purchasing, delivery, and customer handover processes.

Lead Management: Monitor incoming customer leads, prospect databases, and follow-up activities to improve lead conversion and showroom sales opportunities.

Business Improvement: Identify sales opportunities, develop effective sales strategies, and implement initiatives to improve branch performance and market competitiveness.

Requirements

Minimum SPM / Diploma / Bachelor's Degree in Business, Marketing, Automotive Management, or any related field.

Minimum 3–5 years of experience in Automotive Sales, Showroom Management, Branch Management, or Retail Sales Operations.

Previous experience managing and leading a sales team, preferably in the automotive industry.

Experience in New Car Sales, EV Sales, Car Dealership, or Automotive Retail Operations will be an added advantage.

Proven track record of achieving monthly sales targets, driving revenue growth, and improving sales conversion.

Strong leadership, team management, coaching, and people development skills.

Good knowledge of sales strategies, customer relationship management (CRM), lead management, and sales processes.

Excellent communication, negotiation, presentation, and customer service skills.

Strong business acumen with the ability to analyse sales performance and develop improvement strategies.

Proficient in Microsoft Office, reporting, and basic computer applications.

Self-motivated, target-driven, proactive, and able to work under pressure.

About Carro

Carro has carved out a reputation as Southeast Asia’s largest online automotive marketplace. This tech unicorn is a people-centric business with over 4,000 employees in 6 countries who speak 9 languages. Working here, you’ll be part of a diverse, inclusive, team that drives innovation and change, and find a place that supports your growth and development. Visit us at www.carro.co

Why work with Carro?

Join the region’s largest online automotive marketplace with offices in 7 countries.

Firsthand experience at reshaping the automotive industry using the latest technologies such as AI and machine learning

Formal and informal learning and development programmes to support your growth and career progression.

Comprehensive benefits including medical, insurance and wellbeing.

Flexible working arrangements upon request.

Learn from some of the most experienced mentors in the technology and automotive space.

Meet and interact with colleagues from all around Asia.

Pursue opportunities to work at departments in other countries and regions.

Diverse and inclusive working environment with modern workspaces.

Fun and engaging employee events, initiatives, and celebrations.

Founded in 2015, Carro is Southeast Asia's largest online used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Carro holds a strong presence in key markets across Asia Pacific, including Malaysia, Indonesia, and Thailand, and has recently expanded its reach to Japan and Taiwan. Headquartered in Singapore, the unicorn startup is supported by more than 4,500 employees across Asia-Pacific and has raised over US$1B in debt and equity from Temasek, Softbank Vision Fund and several other sovereign funds. For more information, please visit:www.carro.co

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Founded in 2015, Carro is Southeast Asia's largest used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Headquartered in Singapore, the tech unicorn startup focuses on the automotive ecosystem, with business operations in retail, insurance, aftersales, and financing. It has raised over US$600 million from Softbank Vision Fund and several sovereign funds and is supported by over 4,500 staff across Asia-Pacific.

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP, TW and AU.

Founded in 2015, Carro is Southeast Asia's largest used car marketplace. By offering a trustworthy and transparent experience, Carro transforms the traditional way of buying and selling cars through proprietary pricing algorithms, AI-enabled capabilities, and innovative technological solutions.

Headquartered in Singapore, the tech unicorn startup focuses on the automotive ecosystem, with business operations in retail, insurance, aftersales, and financing. It has raised over US$600 million from Softbank Vision Fund and several sovereign funds and is supported by over 4,500 staff across Asia-Pacific.

Carro is currently present in 7 markets including SG, MY, ID, TH, HK, JP, TW and AU.

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