Sales Manager

OCBC; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

OCBC in Malaysia invites a results-driven Sales Manager – Unsecured Lending Sales to lead multiple channels, drive Credit Card and Portfolio Sales, and deliver business growth through proactive sales management and execution excellence.

You will proactively manage performance, conduct regular reviews with channel partners, identify gaps, and implement recovery plans while fostering accountability and a high-performance culture in a fast-paced banking environment.

Qualifications

• Bachelor's Degree or Diploma in Business, Finance, Marketing, or related field.
• 5–8 years of sales experience in banking/financial services.
• 2–3 years in a leadership or sales management role.
• Proven experience managing unsecured lending products, including Credit Cards, Personal Loans, Balance Transfer, or Portfolio Sales.
• Strong track record in managing multiple sales channels and consistently delivering sales targets.
• Highly self-motivated, proactive, and capable of operating independently with minimal supervision.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, stakeholder management, coaching, and negotiation skills.
• Experience managing external agencies and channel partners is an added advantage.
• Proficient in Microsoft Office applications, sales performance reporting, and CRM tools.

Responsibilities

• Lead unsecured lending sales across Credit Card and Portfolio channels.
• Drive monthly and annual sales targets across channels.
• Monitor daily KPIs and business targets.
• Identify performance gaps and emerging issues daily.
• Develop and execute immediate recovery plans to improve sales performance.
• Establish governance and performance tracking across channels.

Skills

Sales leadership

Channel management

Performance analysis

Stakeholder management

Negotiation skills

CRM tools

MS Office

Education

Bachelor's Degree or Diploma

Tools

CRM software

Microsoft Excel

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Sales Manager – Unsecured Lending Sales

Why Join Us

At OCBC, we are committed to driving growth through innovation, customer-centricity, and high-performance sales execution. As a sales Manager – Unsecured Lending Sales, you will play a critical role in leading multiple sales channels, driving Credit Card and Portfolio Sales performance, and delivering business growth through proactive sales management and execution excellence. This role offers the opportunity to lead diverse sales teams and partners, influence business outcomes, and build a high-performance sales culture within a dynamic and fast-paced environment.

How You Succeed

To excel in this role, you must be a highly driven, self-motivated, and results-oriented sales leader with a strong sense of ownership and urgency. You will proactively manage multiple sales channels, identify performance gaps quickly, execute recovery strategies, and drive accountability across all stakeholders. You are expected to operate with an "autopilot" mindset—requiring minimal supervision while consistently delivering results, solving problems, and ensuring business targets are achieved.

What You Do

Sales Performance Management

• Lead and manage unsecured lending sales performance, including Credit Card acquisition and Portfolio Sales.
• Drive achievement of monthly and annual sales targets across multiple sales channels.
• Monitor daily sales performance against assigned KPIs and business targets.
• Identify performance gaps and emerging issues on a daily basis.
• Ensure underperformance is addressed immediately and not carried forward without clear action plans.

Channel Management

• Manage and optimize performance across multiple sales channels
• Build strong relationships with channel partners and stakeholders to maximize productivity and sales outcomes.
• Conduct regular business reviews with channels to ensure target delivery and performance improvement.

Performance Analysis & Corrective Actions

• Clearly identify underperforming channels, agencies, teams, or individuals.
• Analyze root causes of missed targets, including low activity levels, poor conversion rates, weak follow-up, staffing issues, or process gaps.
• Develop and execute immediate recovery plans to improve sales performance.
• Track action items rigorously and ensure all agreed initiatives are completed within timelines.
• Reassess performance after implementation to validate effectiveness and sustainability of improvements.

Ownership & Execution Excellence

• Take full ownership of overall channel sales results and KPI achievement.
• Establish strong governance and performance tracking mechanisms.
• Maintain high visibility on business performance through daily monitoring and reporting.
• Ensure all channel leaders and partners are held accountable for results and commitments.

Urgency & Leadership

• Demonstrate a strong sense of urgency in driving sales execution and performance recovery efforts.
• Conduct regular performance reviews and daily check-ins with channel stakeholders.
• Actively challenge poor performance trends and implement immediate intervention plans.
• Foster a high-performance culture focused on accountability, execution, and continuous improvement.

Who You Are

• Bachelor's Degree or Diploma in Business, Finance, Marketing, or a related discipline.
• Minimum 5-8 years of sales experience within the banking or financial services industry, with at least 2-3 years in a leadership or sales management role.
• Proven experience managing unsecured lending products, including Credit Cards, Personal Loans, Balance Transfer, or Portfolio Sales.
• Strong track record in managing multiple sales channels and consistently delivering sales targets.
• Demonstrated ability to identify performance issues, implement corrective actions, and drive sustainable improvements.
• Highly self-motivated, proactive, and capable of operating independently with minimal supervision.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, stakeholder management, coaching, and negotiation skills.
• Experience managing external agencies and channel partners is an added advantage.
• Proficient in Microsoft Office applications, sales performance reporting, and CRM tools.

What We Offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Equal opportunity.
• Fair employment.
• Selection based on ability and fit with our culture and values.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.