Sales Consultant (Retail)

Yves Rocher; Kuala Lumpur; On-site; MYR 28,000 - 61,000; Full time

Benefits offered by this job

Competitive Basic Salary

Performance Incentives

Staff Benefits & Product Discounts

Job summary

Yves Rocher in Kuala Lumpur is seeking Sales Consultants to deliver excellent customer service, provide beauty advice and recommend products to achieve store targets.

The Senior Sales Consultant will coach junior staff and support the Store Manager in achieving store targets and maintaining operational standards. Fluency in English and Bahasa Malaysia is preferred.

Qualifications

• 1–2 years of retail sales / beauty sales experience for Sales Consultant.
• 3 years of relevant retail / beauty sales experience for Senior Sales Consultant.
• Strong communication and customer service skills.

Responsibilities

• Deliver excellent customer service and product recommendations.
• Achieve store sales targets and KPIs.
• Greet customers with a professional, friendly approach and drive repeat visits.
• Maintain visual merchandising, stock replenishment and store cleanliness.
• Support promotions, campaigns and new product launches.

Skills

Sales targets

Customer service

Communication skills

Beauty product knowledge

Job description

We are looking for passionate and customer-focused Sales Consultants / Senior Sales Consultants to join our retail team at Yves Rocher. You will be responsible for delivering excellent customer service, providing beauty and product recommendations, and achieving store sales targets.

Key Responsibilities:

Achieve individual and store sales targets and KPIs.

Greet and assist customers with a professional and friendly approach.

Provide product knowledge, beauty advice and personalised recommendations.

Promote skincare, body care, hair care and other Yves Rocher products.

Build strong relationships with customers and encourage repeat purchases.

Maintain excellent customer service and shopping experience.

Ensure proper product display, visual merchandising and store cleanliness.

Assist with stock replenishment, inventory checks and daily store operations.

Support promotional activities, campaigns and new product launches.

Handle customer enquiries and feedback professionally.

For Senior Sales Consultant: Assist in coaching and guiding Sales Consultants and support the Store Manager in achieving store targets and operational standards.

Requirements:

Minimum 1–2 years of retail sales / beauty sales experience for Sales Consultant.

Minimum 3 years of relevant retail / beauty sales experience for Senior Sales Consultant.

Experience in beauty, skincare, cosmetics or personal care retail is an advantage.

Strong communication, interpersonal and customer service skills.

Sales-driven, confident and target-oriented.

Passionate about beauty, skincare and customer engagement.

Able to work on retail shifts, weekends and public holidays.

Good command of English and Bahasa Malaysia; Mandarin languages are an advantage.

Product Knowledge & Consultative Selling

Customer Relationship Management

Communication & Interpersonal Skills

Target & KPI Achievement

Problem Solving

Time Management

Leadership & Coaching (Senior Sales Consultant)

Job Highlights:

Competitive Basic Salary

Performance Incentives

Staff Benefits & Product Discounts