Sales Consultant, PF

RHB Banking Group; Penang; On-site; MYR 33,480 - 66,960; Full time

Job summary

A leading banking institution in Malaysia is seeking a Sales Consultant to manage client relationships in personal finance. The role involves acquiring new customers, promoting financial products, and achieving sales targets while ensuring excellent customer service. Ideal candidates should have a background in finance or business and a strong sales record. Proficiency in English and Bahasa Malaysia is essential. This position offers opportunities for career growth in a dynamic banking environment.

Qualifications

• Minimum of a Diploma or Bachelor's Degree in Business Administration, Finance, Marketing, or a related field.
• Proven track record of success in sales, preferably within the banking or financial services industry.
• Strong understanding of personal finance products including loans, credit cards, deposits, and insurance.
• Excellent communication, interpersonal, and negotiation skills.
• Goal-oriented with a strong drive to achieve sales targets.
• Ability to work independently and as part of a team in a fast-paced environment.
• Fluency in English and Bahasa Malaysia (both written and spoken) is essential.

Responsibilities

• Proactively identify and acquire new customers for personal finance products.
• Conduct financial needs analysis and provide tailored advice.
• Build and maintain strong relationships with existing customers.
• Achieve and exceed assigned sales targets and KPIs.
• Prepare and process loan applications and related documentation.
• Ensure compliance with all regulatory requirements.
• Stay updated on market trends and product knowledge.
• Participate in sales campaigns and promotional activities.
• Address customer inquiries and provide excellent service.
• Collaborate with other departments for seamless service delivery.

Skills

Sales techniques

Customer relationship management

Communication

Interpersonal skills

Negotiation

Problem-solving

Education

Diploma or Bachelor's Degree in Business Administration, Finance, Marketing

Tools

Microsoft Office Suite

Job description

Job Summary

The Sales Consultant, PF (Personal Finance) at RHB Bank Berhad is responsible for acquiring new customers and managing existing client relationships within the personal finance segment. This role involves promoting and selling a comprehensive range of retail banking products and services, ensuring customer satisfaction, and achieving sales targets.

Job Responsibilities

• Proactively identify and acquire new customers for personal finance products such as loans, credit cards, deposits, and investment solutions.
• Conduct financial needs analysis for clients, providing tailored advice and recommending suitable RHB products and services.
• Build and maintain strong, long-term relationships with existing customers, identifying opportunities for cross‑selling and up‑selling.
• Achieve and exceed assigned individual and team sales targets and key performance indicators (KPIs).
• Prepare and process loan applications, account opening forms, and other related documentation accurately and efficiently.
• Ensure full compliance with all internal policies, procedures, and regulatory requirements related to personal finance products.
• Stay updated on market trends, competitor activities, and product knowledge to effectively position RHB's offerings.
• Participate in sales campaigns, roadshows, and other promotional activities to generate leads and increase brand awareness.
• Address customer inquiries, resolve issues, and provide excellent customer service at all touchpoints.
• Collaborate with other departments and branches to ensure seamless customer experience and service delivery.

Job Qualifications

• Minimum of a Diploma or Bachelor's Degree in Business Administration, Finance, Marketing, or a related field.
• Proven track record of success in sales, preferably within the banking or financial services industry.
• Strong understanding of personal finance products including loans, credit cards, deposits, and insurance.
• Excellent communication, interpersonal, and negotiation skills.
• Goal-oriented with a strong drive to achieve sales targets.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Fluency in English and Bahasa Malaysia (both written and spoken) is essential. Proficiency in other languages will be an added advantage.
• Valid driving license and own transportation preferred.