Sales Associate, Kota Bahru

Crocs; Kuala Lumpur; On-site; MYR 28,000 - 50,000; Full time

Job summary

Crocs, Inc. at Kota Bharu is seeking an energetic team member to deliver exceptional customer service and apply the CHARM model in a busy retail environment.

You will learn across departments, assist with POS operations, stock, pricing and visual standards, and contribute to a positive team atmosphere. Requirements include 18+, SPM/O Level or higher, 1–2 years in retail, and English fluency, with a flexible schedule.

Qualifications

• Minimum 1–2 years of retail experience.
• Fluent in English; other languages are a plus.
• Willingness to work rotating shifts including nights, Saturdays, Sundays and public holidays.

Responsibilities

• Deliver outstanding service to customers using our CHARM service model.
• Learn and assist across store departments including consumer service, product knowledge, visual presentation and stock room management.
• Support daily retail operations such as POS management, stock replenishment, pricing, promotions and cleanliness.
• Lead by example to improve personal KPIs through sales-driven techniques.
• Adhere to asset protection policies and inventory controls.

Skills

Retail experience

English fluency

Team collaboration

Shift flexibility

POS operation

MS Office

Customer service

Education

SPM/O Level

Tools

POS system

MS Word

MS Excel

Email

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 18 years or older
• Possess at least SPM / O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.