Sales Associate, Lalaport

Crocs; Kuala Lumpur; On-site; MYR 20,000 - 29,000; Full time

Job summary

Crocs in Kuala Lumpur, Malaysia is hiring for a retail associate. You will deliver exceptional customer service, support store operations, and participate in inventory, POS and loyalty programs.

The role requires 1–2 years of retail experience, English fluency, and flexibility for rotating shifts including weekends and holidays. You will work across departments—consumer service, product knowledge, visual presentation and stockroom—while contributing to a positive team environment and meeting

Qualifications

• Must be 18 years or older.
• At least SPM / O Level or above.
• Minimum 1–2 years of working experience, preferably in retail.
• Fluent in English; proficiency in other language(s) is an advantage.
• Willing to work on rotating shifts including nights, Saturdays, Sundays and public holidays.
• Basic computer proficiency and ability to operate retail POS system.

Responsibilities

• Deliver outstanding service to our consumers using our CHARM service model.
• Proactively contribute to a positive team environment with suggestions and concerns.
• Learn and assist in various departments within the store (consumer service, product knowledge, placement, visual presentation, stock room).
• Support daily store operations including POS management, stock replenishment, pricing and markdowns, loyalty programs, and cleanliness.
• Lead by example with Store Management to improve personal KPIs through sales-driven techniques.
• Adhere to Crocs Asset Protection policies and procedures, including inventory control and compliance.

Skills

Customer service

Teamwork

Communication

Flexibility

Education

SPM / O Level

Tools

POS system

MS Word

MS Excel

Email

Job description

Select how often (in days) to receive an alert:

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

What You'll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M. service model
• Proactively contribute to creating an enjoyable team environment that fosters the sharing of suggestions, ideas and concerns
• Learn & assist in various departments within the store including consumer service, product knowledge and placement, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations such as Point of Sale (POS) system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintaining cleanliness and recovery standards.
• Leads by example and collaborate with Store Management to improve personal key performance indicators through sales-driven techniques
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What You'll Bring to the Table

• Must be 18 years or older
• Possess at least SPM / O Level or above
• Minimum 1 to 2 years of working experience, preferably in retail.
• Fluent in English, proficiency of other language(s) will be an advantage
• Flexible to work on rotational shift basis, including nights, Saturdays, Sundays and Public Holidays.
• Basic computer proficiency in Microsoft Word, Excel and Email and able to operate retail Point of Sale system
• Desire to succeed in a high growth, fast-paced retail environment

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.