Assistant Store Manager, Kota Bahru

Crocs; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Crocs, Inc. is hiring for a retail team member in Kota Bharu, Malaysia. You’ll deliver outstanding customer service, support daily store operations, and help maintain store presentation and inventory accuracy.

You’ll join a fast-paced, customer-centric environment with opportunities to grow into leadership roles while embracing Crocs’ brand values and product collaborations. A flexible schedule including nights and weekends is expected.

Qualifications

• Minimum 2 years in retail with leadership exposure.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and adapt to shift schedules.

Responsibilities

• Assist customers and deliver memorable shopping experiences.
• Support daily store operations, POS, inventory, pricing, and shelf presentation.
• Collaborate with store team and management to meet sales targets and uphold brand standards.

Skills

Retail experience

Customer service

Team leadership

Tools

POS system

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Deliver outstanding consumer experiences by applying our C.H.A.R.M service model
• Actively champion a positive team culture by sharing ideas, feedback, and concerns, while consistently demonstrating the core values of Crocs, Inc
• Assist with daily retail operations, including consumer service, POS system management, stock room management and replenishment, pricing and markdowns, loyalty program promotion, and maintaining store cleanliness and recovery standards
• Oversee store-wide operations, in partnership with Store Manager, by coordinating, delegating, and prioritizing tasks across all teams to ensure smooth execution and timely completion of daily responsibilities
• Serve as a brand ambassador by staying informed about current product collaborations, launches, and brand initiatives, and sharing this knowledge with consumers to elevate their experience and connection with Crocs
• Adhere to all Crocs policies, including Asset Protection procedures, shortage prevention, inventory control, and compliance initiatives
• Models best practices and partners with Store Management to drive sales performance, leveraging proven techniques to improve individual KPIs and inspire team success

What You'll Bring to the Table

• Must be 18 years or older
• 2-3 years of retail experience with a preference for candidates with prior store leadership roles
• Flexibility in the work schedule, including nights, weekends, holidays and extended hours, with regular attendance and punctuality essential functions of this position
• Desire to succeed in a high growth, fast-paced retail environment
• Proven track record inspiring and empowering teams while driving performance and achieving results
• Valid driver’s license and acceptable driving record may be required if driving is an essential job function

The work environment and physical demands described here are representative of those that an employee will encounter while performing the essential functions of this job. Reasonable accommodations will be Made to enable qualified individuals with disabilities to perform the essential functions of their position, absent undue hardship.

• Ability to move merchandise with appropriate equipment to and from backroom and sales floor
• Ability to place and arrange items on all shelves and racks
• Ability to climb and descend ladders while carrying merchandise
• Ability to lift 30 pounds or more with assistance
• Ability to be on your feet for a minimum of 8 hours per shift and to continuously move around all areas of the store
• Ability to stand, walk, kneel, or balance for a duration of time
• Ability to read and comprehend instructions, reports, and information on computer/register screens as well as input information into computer

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Resident persona.