Sales Associate, Coach (IOI City Mall)

COACH South East Asia; Putrajaya; On-site; MYR 56,000 - 89,000; Full time

Job summary

COACH South East Asia is seeking a Sales Associate to serve as the front-line ambassador of the Coach brand in a luxury retail environment. You will deliver a personalized shopping experience, meet personal and store sales goals, and support daily store operations across omni-channel channels.

You will build client relationships through styling expertise, cross-selling, and social selling, using POS and mobile tools to capture data and complete transactions.

Qualifications

• 1+ years of sales experience in luxury retail.
• Experience with POS operation and reading price/release sheets.
• Ability to lift up to 50 lb and perform related physical tasks.
• Knowledge of fashion trends and competitors.
• Experience with live-stream shopping or video demos; clienteling and data acquisition.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver elevated shopping experiences and meet sales goals.
• Build client relationships through styling and product expertise.
• Drive sales via cross-selling and upselling.
• Use POS and mobile tools to process purchases and manage transactions.
• Maintain daily store operations and merchandising standards.
• Source new customers and follow up to close sales.
• Support inventory cycles and stockroom management.
• Collaborate with teammates on brand initiatives and training.

Skills

Sales experience

Luxury retail

Social media savvy

Clienteling

Data acquisition

Live-stream shopping

Fast-paced environment

Tools

POS systems

Mobile POS

iPad

Walkie-talkie

Job description

The Sales Associate is the front-line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.

Build lasting client relationships through personalized styling, product expertise, and fashion advice.

Drive sales through cross-selling, upselling, and tailored recommendations.

Utilize mobile POS, clienteling tools, and social selling platforms (including short-form video) to capture data and encourage repeat purchases.

Develop and execute personal sales plans; meet or exceed individual and team KPIs.

Source new customers, maintain relationships, and follow up to close sales.

Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.

Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.

Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.

Process transactions efficiently (purchases, returns, exchanges, online pickups).

Support inventory cycles: receive shipments, stock shelves, and manage product movement.

Assist teammates in functional areas as required.

Foster a collaborative, trust-based environment; encourage team performance.

Participate in brand initiatives, training programs, and inclusion activities.

Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered

Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie-talkie use, ability to read price/release sheets

Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom

Luxury retail background, social media savvy, experience with live-stream shopping or video demos, clienteling and data acquisition skills. (Preferred)

Ability to work in a fast-paced environment

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Luxury & Designer Goods Retail 101-1,000 employees

Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Tapestry, Inc. at http://www.tapestry.com/