Sales Associate

Coach; Kuala Lumpur; On-site; MYR 27,900 - 44,640; Full time

Job summary

Coach is a global fashion house founded in New York in 1941. As a Sales Associate, you will deliver an elevated, personalized shopping experience and help meet store sales goals.

You will support daily operations, build client relationships, and represent the Coach brand with luxury service standards. The role blends fashion expertise with omni‑channel selling, requiring strong English skills and a proactive, team‑oriented approach.

Qualifications

• 1+ years of luxury retail sales experience.
• Experience with POS, iPad and Mobile POS.
• Ability to lift up to 25 lb and stand for long periods.
• Strong English proficiency; EU note.
• Social media familiarity and live‑stream shopping experience preferred.
• Knowledge of fashion trends and competitors.

Responsibilities

• Represent Coach as brand ambassador and follow style/service standards.
• Build lasting client relationships through styling and product expertise.
• Drive sales via cross-selling and upselling with tailored recommendations.
• Use mobile POS, clienteling tools and social platforms to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet KPIs.
• Source new customers, maintain relationships and follow up to close sales.
• Stay energetic on the floor; manage multiple customers; adapt selling techniques.
• Perform daily tasks: cash wrap, inventory, replenishment, visual merchandising.
• Keep floor and stockroom clean and stocked; follow policies and POS procedures.
• Process transactions: purchases, returns, exchanges, online pickups.
• Support inventory cycles: receive shipments and move product.
• Assist teammates as needed; foster collaboration and inclusion.
• Participate in brand initiatives and training programs.

Skills

Sales experience

English proficiency

Luxury retail

Social media savvy

Live-stream shopping

Clienteling / data acquisition

Tools

POS operation

iPad / laptop

Mobile POS

Walkie-talkie

Price sheets

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in.

Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and revenue.

Key Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Required Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Ability to work at a fast pace, lift 25 lb regularly (up to 50 lb occasionally), climb, bend, kneel, and maneuver sales floor and stockroom.
• Strong English proficiency.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Ability to work in a fast‑paced environment.
• Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.