Sales Associate

DKD MALAYSIA SDN BHD; Johor Bahru; On-site; MYR 27,000 - 45,000; Full time

Job summary

DKD MALAYSIA SDN BHD is recruiting a Sales Associate (Brand Ambassador) for Anytime Fitness in Johor Bahru. You will drive membership sales, conduct club tours, and promote fitness services while supporting local marketing and community outreach.

You will engage with prospects, nurture leads and work toward sales targets, with training provided. This full-time role offers commission opportunities and career development within the group.

Qualifications

• Confident and comfortable communicating with new people.
• Professional, personable and service-oriented.
• Motivated by targets and commissions.
• Consistent in following up with prospective members.
• Resilient and able to handle rejection.
• Coachable and eager to develop new skills.
• Organised, reliable and able to manage competing priorities.

Responsibilities

• Engage with prospective members to understand health and fitness goals.
• Conduct club tours and explain membership options.
• Convert enquiries and walk-ins into memberships.
• Generate leads through approved activities and referrals.
• Maintain a sales pipeline and achieve individual and club targets.
• Represent the brand in local community outreach and events.
• Support member experience and retention initiatives.

Skills

Confident communication

Customer service

Target-driven

Lead follow-up

Community outreach

Independent worker

Organized

Job description

The Sales Associate (Brand Ambassador) is responsible for generating membership sales and creating a positive experience for prospective and existing members.

The role involves identifying and developing sales opportunities, following up with leads, conducting club tours and recommending appropriate memberships and fitness services. The Sales Associate will also support local marketing, community outreach and member-engagement activities.

This position is suited to an individual who communicates confidently, works well with clear targets and is motivated by both commission earnings and career development.

Previous experience in sales, customer service, retail, hospitality or the fitness industry is an advantage but not essential. Training and ongoing coaching will be provided.

KEY RESPONSIBILITIES

Sales and Membership Acquisition

Engage with prospective members to understand their health, fitness and lifestyle goals. Conduct professional club tours and explain the benefits of Anytime Fitness membership. Recommend appropriate membership options, personal training and other fitness services. Convert enquiries, appointments and walk-in prospects into new memberships. Generate leads through approved sales, referral and promotional activities. Follow up consistently with prospective members through calls, messages and other approved communication channels. Maintain an organised and active sales pipeline. Work towards agreed individual and club sales targets. Identify appropriate opportunities to introduce members to additional fitness services.

Community Outreach and Lead Generation

Represent Anytime Fitness professionally within the local community. Conduct outreach activities in nearby commercial and residential areas, including businesses, apartments, condominiums and new developments. Develop relationships with local businesses, residents and community partners. Support roadshows, corporate outreach, club events and promotional campaigns. Contribute practical ideas for generating awareness and attracting prospective members. Conduct local market research and report relevant information about competitors, developments and potential sales opportunities.

Member and Guest Experience

Create a welcoming, professional and personable experience for members and guests. Build positive relationships with prospective and existing members. Respond to enquiries and concerns promptly and professionally. Support member-retention and referral initiatives. Assist new members in becoming familiar and comfortable with the club. Deliver the standard of service expected across Anytime Fitness clubs.

Administration and Performance Reporting

Maintain accurate records of leads, follow-ups, appointments and membership sales. Complete and submit daily productivity reports as required. Ensure membership documents are complete, accurate and properly organised. Process payments responsibly and ensure all transactions are correctly recorded. Manage time, priorities and follow-up activities effectively. Participate in sales training, coaching and performance reviews. Follow all approved sales processes, company procedures and data-protection requirements.

CANDIDATE PROFILE

The successful candidate should be:

Confident and comfortable communicating with new people. Professional, personable and service-oriented. Motivated by targets, commissions and measurable results. Consistent and disciplined in following up with prospective members. Resilient and able to respond constructively to rejection. Coachable, receptive to feedback and willing to develop new skills. Organised, reliable and able to manage competing priorities. Comfortable participating in community outreach and promotional activities. Able to work independently while contributing positively to the wider club team. Interested in developing a career in sales, fitness or club management.

REMUNERATION AND CAREER DEVELOPMENT

The Sales Associate role includes commission opportunities that reward strong individual sales performance. Full details of the applicable commission structure and performance incentives will be communicated separately.

Employees who consistently achieve their targets, maintain strong professional standards and demonstrate leadership potential may be considered for progression into positions such as:

Senior Sales Associate; Assistant Club Manager; Club Manager; Multi-Club or Area Support Roles

Progression is based on individual performance, capability, conduct and the availability of suitable positions within the Group.

PERFORMANCE EXPECTATIONS

A successful Sales Associate will:

Consistently generate and follow up with prospective-member leads. Achieve agreed activity, conversion and membership-sales targets. Maintain accurate and timely sales and administrative records. Build positive relationships with members and the surrounding community. Contribute actively to promotions, events and outreach activities. Respond constructively to coaching and demonstrate continued improvement. Represent Anytime Fitness and DKD Group professionally and responsibly.

RESPONSIBILITIES OF ALL ANYTIME FITNESS TEAM MEMBERS

Every team member is expected to:

Support and represent the Anytime Fitness mission. Demonstrate Anytime Fitness cultural values through their daily conduct. Promote and maintain a healthy way of life. Follow company policies, operating procedures and brand-compliance standards. Treat members, guests and colleagues with respect and professionalism. Take shared responsibility for maintaining an organized, clean, safe and welcoming club.

Job Type: Full-time

Opportunities for promotion

Experience:

Sales: 1 year (Preferred)

Language: