Club Manager

DKD MALAYSIA SDN BHD; Johor Bahru; On-site; MYR 67,000 - 100,000; Full time

Job summary

Anytime Fitness in Johor Bahru seeks a Club Manager to drive revenue, lead a sales-focused team, and ensure exceptional member experiences across locations. You will manage operations, while developing staff to achieve peak performance.

The role emphasizes membership growth, PT collaboration, and maintaining high standards of facilities and safety in line with brand values.

Qualifications

• Management experience required: 3 years.
• Fitness-related background is preferred: 1 year in fitness (preferred).
• Strong focus on member engagement and revenue growth.

Responsibilities

• Drive new membership sales to meet monthly targets.
• Build member relationships to generate referrals and retain customers.
• Lead and develop local staff to peak performance.
• Oversee daily club operations, cleanliness, and safety compliance.
• Uphold Anytime Fitness standards and brand values.
• Produce performance reports on key metrics for the club.

Skills

Leadership

Sales & revenue

Customer service

Team management

Job description

As a Club Manager, you are the primary leader responsible for the operational excellence and success of your assigned location(s). This critical role demands a hands‑on approach to revenue growth, member engagement, and facility management. You will be directly accountable for delivering exceptional member experience, driving revenue growth, maintaining operational standards, and developing your local team to achieve peak performance.

Key Responsibilities

SALES & REVENUE

• Drive new membership sales to meet and exceed monthly targets
• Build relationships with your member base to ensure a steady flow of referrals
• Conduct neighborhood canvassing campaigns to generate leads
• Build relationships with corporate clients and community partners
• Monitor sales metrics and optimize conversion strategies
• Present our business model consistently across all sales channels

PERSONAL TRAINING SERVICES

• Ensure PT targets are met through effective sales and scheduling
• Drive PT services during the membership signing process to maximize conversion
• Support trainer development and certification compliance
• Optimize PT programming to enhance member satisfaction
• Collaborate with PT Manager to maximize personal training revenue

MEMBER EXPERIENCE

• Maintain high member satisfaction and retention rates
• Embody our "Surprisingly Personable" approach in all interactions
• Create a welcoming environment that enhances the member journey
• Handle member feedback and resolve concerns promptly
• Ensure consistent delivery of member onboarding and consultations
• Implement effective retention programs and engagement initiatives

FACILITY & TEAM MANAGEMENT

• Recruit, train, and manage high-performing staff
• Oversee daily operations and administrative requirements
• Ensure club cleanliness and equipment maintenance
• Maintain compliance with Anytime Fitness policies and safety regulations
• Produce performance reports on key business metrics
• Uphold Anytime Fitness brand standards and cultural values

CORE RESPONSIBILITIES FOR ALL EMPLOYEES

BRAND & CULTURE

• Support and articulate the Anytime Fitness mission statement
• Embody Anytime Fitness Cultural Values in all interactions
• Maintain a Healthy Way of Life personally and professionally
• Adhere to all company policies and procedures

FACILITY STANDARDS

• Ensure club cleanliness using all 5 senses:
  • Visual inspection for neatness and order
  • Appropriate sound and music levels
  • Clean and dry surfaces
  • Quality control of café offerings
  • Fresh, odor-free environment

CUSTOMER SERVICE

• Demonstrate positive attitude through courtesy and professionalism
• Provide exceptional service to all internal and external customers
• Display cooperation, hospitality, and sensitivity in all interactions

SAFETY COMPLIANCE

• Follow all company safety protocols and procedures
• Use required safety devices and personal protection equipment
• Report accidents and injuries to supervisor promptly
• Identify and address unsafe conditions immediately
• Participate in safety training and inspections
• Suggest preventative safety measures

Job Type: Full-time

Opportunities for promotion

Experience:

• Fitness: 1 year (Preferred)
• Management: 3 years (Required)