Sales Assistant - Mandarin Speaker

BIG Pharmacy Healthcare Sdn Bhd; Ipoh; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

BIG Pharmacy Healthcare Sdn Bhd in Ipoh, Malaysia is seeking a dedicated Sales Administrative Assistant to support the sales team with data entry, reporting, and customer inquiries.

You will handle POS transactions, maintain records, prepare marketing materials, and assist with inventory and promotions, ensuring smooth daily operations and high levels of customer service. This role offers hands-on experience in a busy retail pharmacy environment with opportunities to grow within the team.

Qualifications

• Assist the sales team with administrative tasks including data entry and reporting.
• Handle customer inquiries via phone, email, and in-person with clear information.
• Maintain and update customer records and sales databases accurately.
• Schedule appointments and manage calendars for the sales team.
• Process sales orders and ensure timely delivery of products.

Responsibilities

• Greet and assist customers entering the pharmacy, providing a welcoming impression.
• Process customer transactions accurately using the POS system including various payment methods.
• Maintain a clean, organized sales floor with well-displayed products.
• Respond to product availability questions and escalate complex inquiries when needed.
• Assist with inventory management, including receiving stock and reporting discrepancies.
• Help prepare promotional displays and keep marketing materials up-to-date.
• Support the sales team by organizing materials and performing general admin tasks.
• Adhere to company policies on customer service, sales, and health & safety.

Skills

Customer service

Data entry

POS

Inventory management

Sales support

Tools

Microsoft Office

Job description

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Assist the sales team with administrative tasks, including data entry, filing, and preparing sales reports.

Handle customer inquiries via phone, email, and in-person, providing information about products and services.

Maintain and update customer records and sales databases accurately.

Schedule appointments and manage calendars for the sales team.

Prepare sales presentations and marketing materials.

Process sales orders and ensure timely delivery of products.

Provide excellent customer service to build and maintain strong client relationships.

Support the sales team in achieving their targets through effective administrative and operational assistance.

Conduct market research and competitor analysis to identify new sales opportunities.

Ensure the sales office is organized and well-maintained.

Requirement

• Assist the sales team with administrative tasks, including data entry, filing, and preparing sales reports.

• Handle customer inquiries via phone, email, and in-person, providing information about products and services.

• Maintain and update customer records and sales databases accurately.

• Schedule appointments and manage calendars for the sales team.

• Prepare sales presentations and marketing materials.

• Process sales orders and ensure timely delivery of products.

• Provide excellent customer service to build and maintain strong client relationships.

• Support the sales team in achieving your targets through effective administrative and operational assistance.

• Conduct market research and competitor analysis to identify new sales opportunities.

• Ensure the sales office is organized and well-maintained.

Responsibility

• Greet and assist customers entering the pharmacy, providing a welcoming and helpful first impression.

• Process customer transactions accurately using the Point of Sale (POS) system, including cash, credit card, and other payment methods.

• Maintain a clean and organized sales floor, ensuring shelves are stocked, products are well-displayed, and the overall environment is inviting.

• Respond to customer inquiries regarding product availability, location, and basic information, escalating complex questions to senior staff when necessary.

• Assist with inventory management tasks, including receiving new stock, checking for damages, and reporting discrepancies.

• Help prepare promotional displays and ensure marketing materials are up-to-date and prominently displayed.

• Support the sales team by preparing necessary documentation, organizing sales materials, and performing general administrative tasks.

• Adhere to all company policies and procedures, including those related to customer service, sales, and health and safety regulations.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance

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