Sales Assistant (Kelantan)

Ninja Van; Kelantan; On-site; MYR 30,000 - 40,000; Full time

Job summary

A logistics technology company in Malaysia is seeking a team player to ensure customer satisfaction. The ideal candidate has retail experience and fluency in English and Bahasa Malaysia. Responsibilities include assisting customers and utilizing company software. Join us to shape the future of delivery services.

Qualifications

• Minimum qualifications: SPM with relevant industry experience.
• Work experience: More than 1 year of experience in retail stores.
• Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage.

Responsibilities

• Accountable for customer satisfaction and assisting customers.
• Effectively communicate feedback and improvements to management.
• Use Ninja software to execute operations with training.

Skills

Customer satisfaction

Team collaboration

Effective communication

Sales lead generation

Problem-solving

Education

SPM or equivalent

Job description

Overview

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Job Responsibilities

• Accountable for customer satisfaction, and assisting customers with any requirements they may have.
• Followbestpracticeseffectively,asdeterminedbytheNinjaManagement.
• Bea teamplayer in theteam, to workeffectively with peers.
• Effectivelycommunicate feedbackand improvementsto theArea Supervisor.
• Communicateand work effectively withother teams to produce thebest possible outcome forthe company and its clients.
• Use Ninja software to execute operations (with training from the Ninja team).
• Assist in gathering sales leads and closing prospect.
• Assist the Area Supervisor in managing the social media and google account of the store, in terms of content and customer engagement.

Job Requirements

• Minimumqualifications:SPM,withrelevantindustryexperience.
• Workexperience:Morethan1yearsofexperienceworkinginretailstores.
• ProfessionalfluencyinEnglish&BahasaMalaysia;Mandarinisanaddedadvantage.
• Proven success inbeing ateam memberof a fullyfunctional team.
• Hands-onworkexperiencewithaproventrackrecordinreachingandexceedinggoals.
• Strategic thinker with ability to thrive in a fast-paced, entrepreneurialenvironment; solve complex problems, and develop creative solutions.
• Effectiveverbalcommunication,withtheabilitytoserveawiderangeofcustomers.
• Owntransportationrequired.

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