Sales Assistant _ Eslite

Samsonite International S.A; Malaysia; On-site; MYR 36,000 - 60,000; Full time

Job summary

Samsonite International S.A in Malaysia is seeking a Store Supervisor to lead daily store operations, drive productivity, and uphold service standards. You will model exceptional service, coach team members, and ensure customer issues are resolved in collaboration with the Store Manager.

As a supervisor, you will develop plans to address business issues, inspire the team to meet high performance standards, and ensure daily tasks are completed without compromising service quality.

Responsibilities

• Take ownership and accountability for store and personal productivity.
• Contributes to setting goals and holds team accountable for productivity standards.
• Provides leadership through role modeling service behaviors and approach standards.
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate.
• Consistently ensures all daily tasks are completed without negatively impacting service.
• Resolve conflicts with team members in a timely and productive manner.
• Inspires team to meet and exceed performance standards.
• Utilizes all training initiatives to assist in developing the team and provide coaching to other team members.
• Develop plans to address key business issues, utilize plans to impact business and achieve desired results.

Job description

• Take ownership, accountability for store and personal productivity
• Contributes to setting goals and holds team accountable for productivity standards
• Provides leadership through role modeling Service behaviors and approach standards
• Ensures customer issues are resolved in the store, and partners with Store Manager as appropriate
• Consistently ensures all daily tasks are completed without negatively impacting service
• Resolve conflicts with team members in a timely and productive manner
• Inspires team to meet and exceed performance standards
• Utilizes all training initiatives to assist in developing the team and provide Coaching to other team members
• Develop plans to address key business issues, utilizes plans to impact business and achieve desired results