Sales Assistant

BIG Pharmacy Healthcare Sdn Bhd; Johor Bahru; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Job summary

BIG Pharmacy Healthcare Sdn Bhd – Johor Bahru, Johor is seeking a customer-focused admin assistant to support the sales team. Responsibilities include data entry, handling inquiries via phone/email/in-person, updating customer records, scheduling, preparing sales materials, processing orders, and ensuring timely product delivery.

You will contribute to excellent customer service, sales targets, and market insights while maintaining an orderly sales office and strong client relationships.

Qualifications

• Experience handling administrative tasks in a retail or pharmacy environment.
• Strong data entry and record-keeping abilities.
• Excellent customer service and communication skills.
• Ability to schedule and manage calendars for a sales team.
• Support sales targets with accurate documentation and reporting.
• Ability to conduct basic market research and competitor analysis.

Responsibilities

• Greet and assist customers entering the pharmacy and provide a welcoming first impression.
• Process customer transactions using the POS system accurately.
• Maintain a clean, organized sales floor with well-displayed products.
• Respond to inquiries about product availability and location; escalate complex questions.
• Assist with stock reception, damages checks, and discrepancy reporting.
• Help prepare promotional displays and keep marketing materials updated.

Skills

Administrative tasks

Data entry

Customer service

Calendar management

Sales support

Market research

POS operations

Tools

POS system

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

BIG Pharmacy Healthcare Sdn Bhd – Johor Bahru, Johor

Assist the sales team with administrative tasks, including data entry, filing, and preparing sales reports.

Handle customer inquiries via phone, email, and in-person, providing information about products and services.

Maintain and update customer records and sales databases accurately.

Schedule appointments and manage calendars for the sales team.

Prepare sales presentations and marketing materials.

Process sales orders and ensure timely delivery of products.

Provide excellent customer service to build and maintain strong client relationships.

Support the sales team in achieving their targets through effective administrative and operational assistance.

Conduct market research and competitor analysis to identify new sales opportunities.

Ensure the sales office is organized and well-maintained.

Requirement

• Assist the sales team with administrative tasks, including data entry, filing, and preparing sales reports.

• Handle customer inquiries via phone, email, and in-person, providing information about products and services.

• Maintain and update customer records and sales databases accurately.

• Schedule appointments and manage calendars for the sales team.

• Prepare sales presentations and marketing materials.

• Process sales orders and ensure timely delivery of products.

• Provide excellent customer service to build and maintain strong client relationships.

• Support the sales team in achieving their targets through effective administrative and operational assistance.

• Conduct market research and competitor analysis to identify new sales opportunities.

• Ensure the sales office is organized and well-maintained.

Responsibility

• Greet and assist customers entering the pharmacy, providing a welcoming and helpful first impression.

• Process customer transactions accurately using the Point of Sale (POS) system, including cash, credit card, and other payment methods.

• Maintain a clean and organized sales floor, ensuring shelves are stocked, products are well-displayed, and the overall environment is inviting.

• Respond to customer inquiries regarding product availability, location, and basic information, escalating complex questions to senior staff when necessary.

• Assist with inventory management tasks, including receiving new stock, checking for damages, and reporting discrepancies.

• Help prepare promotional displays and ensure marketing materials are up-to-date and prominently displayed.

• Support the sales team by preparing necessary documentation, organizing sales materials, and performing general administrative tasks.

• Adhere to all company policies and procedures, including those related to customer service, sales, and health and safety regulations.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance