SAFETY AND SECURITY MANAGER - WOLO KL

MAGMA HOSPITALITY MANAGEMENT SDN. BHD.; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

MAGMA HOSPITALITY MANAGEMENT SDN. BHD. is seeking a proficient Safety & Security Manager to oversee daily safety, security, emergency preparedness, and risk management across the hotel environment.

The role ensures compliance with laws and company standards while safeguarding guests, staff, and assets. The candidate will lead the Safety & Security team, implement preventive measures, coordinate with internal departments and authorities, and drive a culture of safety, preparedness, and continuous

Qualifications

• Minimum qualification: Diploma or Bachelor's Degree in Occupational Safety and Health, Security Management, Risk Management, Emergency Management, Hotel Management, or a related field.
• Professional certifications in OSH or security management are an advantage.
• Minimum five years of relevant experience in safety/security/risk management.

Responsibilities

• Oversee safety and security operations to protect guests, employees, visitors, contractors, and assets.
• Develop, implement, and review safety, security and risk management policies and SOPs.
• Lead and develop the Safety & Security team and coordinate with departments and authorities.

Skills

Leadership

Communication

Report writing

Problem solving

Team supervision

Education

Diploma or Bachelor's Degree in OSH/related field

Tools

Microsoft Office

Safety systems

Hotel management systems

Job description

The Safety & Security Manager is responsible for overseeing the safety, security, emergency preparedness, and risk management operations of the Company, ensuring the protection and well-being of guests, employees, visitors, contractors, hotel assets, and premises. This role develops and implements safety and security policies, procedures, and programmes; monitors compliance with applicable laws, regulations, Company policies, and hotel operating standards; and ensures that appropriate preventive and corrective measures are implemented to maintain a safe and secure environment.

The Safety & Security Manager leads the Safety & Security team, manages security operations and emergency response activities, conducts risk assessments and investigations, coordinates with internal departments and external authorities, and promotes a proactive culture of safety, security, preparedness, and continuous improvement.

KEY RESPONSIBILITIES

A. Safety & Security Operations Management

Oversee daily safety and security operations to ensure the protection of guests, employees, visitors, contractors, hotel assets, and premises.

Develop, implement, review, and update safety, security, emergency response, and risk management policies, procedures, and SOPs.

Conduct regular security patrols, inspections, and monitoring of guest areas, public areas, back-of-house areas, car parks, and other critical locations.

Ensure effective implementation of access control measures, security protocols, and preventive measures to maintain a safe and secure environment.

Monitor security systems, including CCTV, alarm systems, access control systems, and other security equipment to ensure operational effectiveness.

Ensure compliance with Company policies, hotel operating standards, and applicable safety and security requirements.

Conduct regular safety and security risk assessments, inspections, audits, and hazard identification exercises.

Identify potential risks relating to workplace safety, fire and life safety, guest security, theft, property damage, unauthorized access, and other operational concerns.

Develop and implement preventive and corrective actions to mitigate identified risks and prevent recurrence.

Investigate safety and security incidents, including accidents, injuries, theft, loss, property damage, and security breaches.

Prepare accurate incident reports, investigation findings, and recommendations for Management review.

Maintain proper records of incidents, investigations, corrective actions, inspections, and safety documentation.

C. Emergency Preparedness & Crisis Management

Develop, implement, and maintain the hotel's Emergency Response Plan, Crisis Management Plan, evacuation procedures, and emergency protocols.

Coordinate emergency response activities during incidents such as fire, medical emergencies, security threats, natural disasters, and other critical situations.

Conduct regular emergency drills, fire drills, evacuation exercises, and crisis simulations to ensure operational readiness.

Ensure emergency exits, evacuation routes, assembly points, emergency equipment, and safety signage are maintained and accessible.

Coordinate with emergency services, authorities, and relevant stakeholders during emergency situations.

Review emergency response performance and implement improvements following drills or incidents.

D. Safety Compliance, Fire & Life Safety Management

Ensure compliance with applicable occupational safety and health regulations, fire safety requirements, and relevant statutory requirements.

Oversee fire and life safety programmes, including inspection, testing, and maintenance of fire protection systems and equipment.

Monitor workplace safety practices and ensure proper handling, storage, and control of hazardous materials and equipment.

Coordinate safety inspections, audits, regulatory visits, and compliance assessments.

Ensure corrective actions arising from inspections, audits, and assessments are implemented within agreed timelines.

Maintain accurate safety records, permits, certificates, training records, and compliance documentation.

E. Team Leadership, Training & Safety Culture

Lead, supervise, train, coach, and develop the Safety & Security team to ensure effective departmental performance.

Prepare duty rosters, allocate manpower, and monitor team performance, attendance, discipline, and compliance with departmental standards.

Conduct safety and security training, briefings, toolbox talks, emergency response training, and awareness programmes.

Ensure employees understand safety procedures, emergency protocols, incident reporting requirements, and security responsibilities.

Promote a proactive safety culture based on awareness, accountability, teamwork, and continuous improvement.

Conduct performance evaluations and provide coaching and development opportunities for team members.

F. Guest Safety, Security Coordination & Asset Protection

Ensure safety and security measures support a safe, professional, and welcoming environment for guests, employees, and visitors.

Respond promptly and professionally to guest and employee safety concerns, complaints, and security-related matters.

Provide security support for VIP guests, special events, high-profile functions, and other activities requiring additional security measures.

Coordinate with Front Office, Housekeeping, Engineering, Human Resources, and other departments to address safety and security concerns.

Manage contractor, vendor, and visitor safety requirements to ensure compliance with hotel security procedures.

Ensure proper control, protection, and accountability of hotel assets, keys, access cards, security equipment, and other security resources.

G. Budget, Administration & Continuous Improvement

Prepare, monitor, and manage the Safety & Security Department budget to ensure effective cost control and resource utilization.

Monitor departmental expenses and identify opportunities for cost savings and operational improvements.

Maintain accurate departmental records, reports, operational statistics, and safety documentation.

Prepare regular safety and security reports, trend analysis, and performance updates for Management review.

Review safety and security procedures, systems, and processes to identify improvement opportunities.

Recommend enhancements to safety measures, security systems, equipment, and operational practices to strengthen overall hotel safety and security standards.

KEY ATTRIBUTES

Strong leadership and supervisory skills to effectively manage, motivate, and develop the Safety & Security team.

Excellent knowledge of hotel safety, security, emergency response, fire and life safety, risk management, and incident investigation procedures.

Ability to remain calm, professional, decisive, and resourceful during emergencies and high-pressure situations.

Strong analytical, investigative, problem-solving, and decision-making skills.

High level of integrity, professionalism, discretion, and confidentiality when handling sensitive information and incidents.

Strong attention to detail and ability to identify potential hazards, risks, security vulnerabilities, and operational gaps.

Excellent communication and interpersonal skills to engage effectively with guests, employees, Management, contractors, authorities, and external stakeholders.

Ability to manage multiple priorities, respond promptly to operational requirements, and implement effective solutions.

Strong report-writing, documentation, organizational, and administrative skills.

Ability to promote a proactive culture of safety, security, accountability, preparedness, and continuous improvement.

QUALIFICATIONS & EXPERIENCE

Minimum qualification: Diploma or Bachelor's Degree in Occupational Safety and Health, Security Management, Risk Management, Emergency Management, Hotel Management, or a related field.

Relevant professional certifications in Occupational Safety and Health (OSH), safety management, security management, fire safety, emergency response, or risk management will be an advantage.

Certification as a Safety and Health Officer (SHO) recognised by the Department of Occupational Safety and Health (DOSH) is preferred.

Additional OSH-related certifications such as Occupational Safety and Health Coordinator (OSH-C), Workplace Safety and Health (WSH) qualifications, Certified Environmental Professional (CePSWaM/CePIETSO), ISO 45001 Occupational Health & Safety Management System certification, or equivalent certifications will be an added advantage.

Minimum five (5) years of relevant experience in safety, security, risk management, emergency response, or a related field, preferably within the hospitality, hotel, property, or service industry.

Previous supervisory or managerial experience in a Safety & Security Department is required.

Experience in managing security operations, emergency response procedures, safety inspections, risk assessments, incident investigations, and regulatory compliance.

Knowledge of applicable occupational safety and health, fire safety, security, and emergency preparedness requirements.

Experience in coordinating with regulatory authorities, emergency services, external security agencies, contractors, and service providers is an advantage.

Strong leadership, organizational, communication, report-writing, problem-solving, and decision-making skills.

Proficiency in Microsoft Office applications and relevant safety, security, incident reporting, surveillance, and hotel management systems.