RSOC Monitoring Analyst (Johor Bahru)

Cushman & Wakefield; Kulai; Sur place; MYR 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Wellness programs

Growth opportunities

Résumé du poste

Cushman & Wakefield is seeking an RSOC Monitoring Analyst for the Johor Bahru area to perform continuous monitoring of access control, CCTV, IDS, and safety alarms. You will triage events, escalate incidents to security, EHS, and infrastructure teams, and coordinate communications during active incidents.

The role requires a Diploma, 1 year in a similar Data Centre role, and availability for rotating 24/7 shifts. You will maintain logs, ensure situational awareness, and follow GSOC procedures.

Qualifications

• Diploma holder with relevant security operations exposure.
• 1 year working experience in a similar role in Data Centre.
• Basic understanding of Physical security systems (ACS, CCTV, IDS) and Data centre operations.
• Strong situational awareness and ability to perform structured triage.
• Ability to follow escalation protocols with discipline and accuracy.
• Willingness to work rotating shifts in a 24/7 operational environment.

Responsabilités

• Perform continuous monitoring of access control systems, video surveillance, intrusion detection and environmental alarms.
• Conduct initial triage and classification of events (security, safety, infrastructure).
• Execute incident escalation per GSOC models with security, EHS and IRC teams.
• Support incident communication coordination and track escalation status.
• Monitor infrastructure operational alerts such as outages and access disruptions.
• Maintain real-time situational awareness during active incidents and keep logs/reports up to date.
• Adhere to SOPs, escalation thresholds and event classification models.
• Support 24/7 operations with shift-based monitoring coverage.

Connaissances

Triage

Incident monitoring

Escalation procedures

24/7 shift work

Formation

Diploma holder

Outils

ACS

CCTV

IDS

Access control systems

Video surveillance systems

Description du poste

Corporate perks, wellness & growth opportunities.

• Conduct initial triage and classification of events:
  • Security events
  • Safety (EHS) events
  • Infrastructure-related incidents
• Execute incident escalation in accordance with GSOC escalation models:
  • Security Operations teams
  • EHS response teams
  • IRC / Infrastructure Operations
• Notify relevant stakeholders
• Maintain incident timelines
• Security system outages
• Access disruptions
• Facility-related operational issues
• Maintain real-time situational awareness during active incidents
• Maintain accurate incident logs, reports, and tracking records
• Adhere to GSOC standard operating procedures, escalation thresholds, and event classification models
• Support 24/7 operations, including shift-based monitoring coverage

Requirements:

• Diploma holder
• 1 year working experience in a similar role in Data Centre
• Basic understanding of Physical security systems (ACS, CCTV, IDS) and Data centre operations and critical infrastructure environments
• Strong situational awareness and ability to perform structured triage
• Ability to follow escalation protocols with discipline and accuracy
• Willingness to work rotating shifts in a 24/7 operational environment

Job Title

RSOC Monitoring Analyst (Johor Bahru)Job Description Summary

Job Description

Responsibilities:

• Perform continuous monitoring of:
  • Access control systems
  • Video surveillance systems
  • Intrusion detection systems
  • Safety and environmental alarm systems

• Conduct initial triage and classification of events:
  • Security events
  • Safety (EHS) events
  • Infrastructure-related incidents

• Execute incident escalation in accordance with GSOC escalation models:
  • Security Operations teams
  • EHS response teams
  • IRC / Infrastructure Operations

• Support incident communication coordination:
  • Notify relevant stakeholders
  • Track escalation status
  • Maintain incident timelines

• Monitor infrastructure operational alerts, including:
  • Security system outages
  • Access disruptions
  • Facility-related operational issues
• Maintain real-time situational awareness during active incidents
• Maintain accurate incident logs, reports, and tracking records
• Adhere to GSOC standard operating procedures, escalation thresholds, and event classification models
• Support 24/7 operations, including shift-based monitoring coverage

Requirements:

• Diploma holder
• 1 year working experience in a similar role in Data Centre
• Basic understanding of Physical security systems (ACS, CCTV, IDS) and Data centre operations and critical infrastructure environments
• Strong situational awareness and ability to perform structured triage
• Ability to follow escalation protocols with discipline and accuracy
• Willingness to work rotating shifts in a 24/7 operational environment

INCO: Cushman & Wakefield