Robotics Technical Engineer

KYM Holdings; Selangor; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading automation technology firm is seeking a Robotics Technician Engineer to provide technical support and training for its products. This role involves troubleshooting issues, collaborating with teams, and ensuring customer satisfaction. The ideal candidate has a diploma or degree in engineering and at least 1 year of technical support experience, preferably in Industry 4.0 systems. You will have the opportunity to work with cutting-edge technology while contributing to business growth.

Qualifications

• Minimum 1 year experience in technical support or field service.
• Experience with Industry 4.0 systems is preferred.

Responsibilities

• Provide pre‑sales consultation and technical guidance to clients.
• Troubleshoot, diagnose, and resolve product issues.
• Conduct client training sessions and develop user guides.
• Collaborate with sales, product, and engineering teams.

Skills

Problem-solving

Technical support

Communication skills

Education

Diploma or Degree in Engineering, Electronics, Mechatronics

Job description

Join KYM as a Robotics Technician Engineer!

KYM is looking for a Robotics Technical Engineer to bridge the gap between technical solutions and customer success. In this role, you will provide hands‑on technical support, assist our sales team, and ensure customers get the most out of our products. This is your chance to work with cutting‑edge automation technology while contributing directly to client satisfaction and business growth.

Responsibilities

Technical Support

• Provide pre‑sales consultation and technical guidance to clients.
• Troubleshoot, diagnose, and resolve product issues via phone, email, or on‑site visits.
• Install, configure, and maintain products, including software updates and repairs.
• Collaborate with partnered engineering teams to resolve complex problems and escalat​e when necessary.
• Assist sales team in identifying customer needs and recommending solutions.
• Prepare technical documentation, product specifications, and presentations for clients.
• Participate in client meetings, product demonstrations, and pre‑sales discussions.
• Maintain detailed logs of service requests and solutions provided to clients.
• Help generate and follow up on leads, contributing to the growth of sales opportunities.

Customer Training & Onboarding

• Conduct client training sessions and develop user guides.
• Provide ongoing support during onboarding to ensure successful product adoption.

Collaboration & Problem Resolution

• Work closely with sales, product, and engineering teams to improve solutions and services.
• Maintain accurate records of interactions, issues, and resolutions in CRM.
• Provide feedback from customers to drive product and service improvements.

Documentation & Reporting

• Record customer interactions, issues, resolutions, and sales opportunities.
• Report on technical issues, customer feedback, and sales support.
• Update CRM with client information and technical data.

Qualifications

• Diploma or Degree in Engineering, Electronics, Mechatronics, or a related field.
• Minimum 1 year experience in technical support or field service (Industry 4.0 systems preferred).
• Strong problem‑solving and communication skills.