Risk Application Support Engineer

Sperton Global AS; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Sperton Global AS is seeking an experienced IT Application Support Specialist in the banking sector to provide proactive, timely, and efficient support for critical applications. You will work within the bank system support team, handling Level 2 queries, production issues, and DR exercises while ensuring SLAs are met and documentation remains current.

The role demands strong analytical skills, a solid background in SQL/Java/Unix/Linux, ITIL 4 knowledge, and the ability to perform under time

Qualifications

• At least 5 years of hands on application support experience in the banking industry.
• Strong analytical and good problem-solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Experience in working with SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Java, Control-M and Scripting.
• Knowledge in Risk domain primarily on operational Risk, P/L, Enterprise Risk, SAS Applications.
• Good understanding of ITIL 4 methodology.

Responsibilities

• Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application.
• Supporting during business hours and 24x7 on-call support.
• Provide Level 2 support on user query/requirement and production issue raised.
• Investigate production issues, respond based on production defect severity SLAs.
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries.
• Follow up on defect and incident closure and meet incident closure KPI.
• Make sure system availability as per respective agreed SLA.
• Ensure daily end of day execution for supported applications complete successfully.
• Perform annual Disaster Recovery (DR) exercise for supported applications.
• Provide support to System Engineers on server level patches / upgrade as and when applicable.
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc.

Skills

Incident management

Production support

SQL

Unix/Linux

Java

Windows

Oracle

Scripting

Communication skills

Teamwork

Tools

Control-M

MS SQL Server

Oracle

Job description

Job Responsibilities:

• Work within the Bank System support team to provide proactive, timely, effective and efficient support to the application
• Supporting during business hours and 24x7 on-call support
• Provide Level 2 support on user query/requirement and production issue raised
• Investigate production issues, respond based on production defect severity SLAs
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Follow up on defect and incident closure and meet incident closure KPI
• Make sure system availability as per respective agreed SLA
• Ensure daily end of day execution for supported applications complete successfully
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure application incident & task documentation is properly updated for each production release
• Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail
• Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc.

Job Requirements:

• At least 5years of hands on application support experience in the banking industry
• Strong analytical and good problem-solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Experience in working with some of these technical platforms or programming languages – SQL, MS Windows, Unix/Linux, Oracle, Microsoft IIS, MS SQL Server, Oracle, Java, Control-M and Scripting
• Knowledge in Risk domain primarily on operational Risk, P & L, Enterprise Risk, SAS Applications.
• Good understanding of ITIL 4 methodology

Contract Term:Permanent