Data & Finance Support Engineer

Sperton Global AS; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Sperton Global AS in Malaysia seeks an experienced IT Application Support Specialist to provide reliable application support to business users and ensure timely incident resolution. The role requires strong technical knowledge, collaboration with the dev team, and adherence to ITIL-based processes for incident, change, and problem management.

Applicants should have at least 5 years in banking/finance ETL or data warehousing environments, working on Unix/Windows, batch tools, SQL, and BI

Qualifications

• Degree in computer science/engineering or related disciplines.
• 5+ years of experience in application development and support in Banking, Finance, ETL, or Data warehouse.
• Experience on Unix/Windows platforms, batch scheduling tools, database query skills, BI tools.
• Strong technical skills: Oracle, MS SQL, Unix/Linux, AS400, Control-M, Shell scripting, Informatica, Hadoop, OneSumX, Hyperion, Basel, Cloudera Big Data, Teradata.
• Knowledge of ITIL or similar frameworks is advantageous.
• Excellent communication, interpersonal and analytical skills.

Responsibilities

• Provide application support to business users; respond promptly to queries and requests.
• Resolve incidents to meet service level targets; handle failures and queries from business and technical staff.
• Perform root cause analysis to prevent recurrence and minimize impact of incidents.
• Proactively manage incidents and problems; prioritize issues and escalate as needed.
• Collaborate with development team to identify resolutions and transition releases to production.
• Follow Incident and Problem Management workflows including change management communications.
• Participate in DR/BCM activities or infrastructure upgrades.
• Monitor and analyze capacity data; forecast capacity needs for applications.
• Contribute to management reporting and centrally driven project initiatives.

Skills

Communication

Interpersonal skills

Analytical skills

Education

Degree in computer science/engineering

Tools

Oracle

MS SQL

Unix/Linux

AS400

Control-M

Shell scripting

Informatica

Hadoop

OneSumX

Hyperion

Basel

Cloudera Big Data

Teradata

Job description

Job Responsibilities:

• Provide application support to various business users. Attend to business queries and business requests promptly. Follow through the business requests to a proper closure
• Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business users and technical staff; event alerts automatically detected and reported by event monitoring tool
• Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that cannot be prevented
• Ensure all incidents and problems are proactively managed – Prioritizing numerous issues of varying severity and escape issues as appropriate to necessary teams and management
• Collaborate with the development team in identifying resolutions and transitioning of releases into production environment
• Adopt standard Incident and Problem Management workflow and processes, i.e timely ticket, defect and incidents loggings including proper change management processes and quality issue/impacts emails
• Participate in DR/BCM activities or infrastructure related upgrade
• Responsible of capacity management. To monitor & analyse current performance and capacity data and forecast the capacity required by the applications ahead
• Aside from day-to-day support duties, there will be requirements to undertake other responsibilities such as management reporting & other centrally driven project initiatives as needed

Job Requirements:

• Degree in computer science/engineering or related disciplines.
• At least5 years of experience in application development and support environment in Banking Finance, ETL, or Data warehouse.
• Individual must have working experience in Unix/Windows platforms, batch scheduling tools, Database query skills, BI Tools skillsets
• Mandatory Technical skills : Oracle / MS SQL, Unix/Linux, AS400, Control-M, Shell scripting, Informatica, Hadoop , OneSumX, Hyperion, Informatica, BASEL, Cloudera Big Data, Teradata
• Knowledge of ITIL of similar framework will be advantage
• Excellent communication, interpersonal and analytical skills