Application Support Engineer

Net2Source (N2S); Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Net2Source (N2S) in Kuala Lumpur is seeking a Consumer Loan Application Support Engineer to ensure loan origination and collateral workflows run smoothly. The role focuses on monitoring, troubleshooting, and coordinating with developers and Infra teams to maintain reliability.

The position requires hands-on experience with UNIX/Linux, Oracle, WebLogic, Java/J2EE, and DevOps practices, plus the ability to work across Singapore, Malaysia, China and international jurisdictions.

Qualifications

• 5 years of IT experience with at least 3 years in Corporate Loan Origination / Collateral Management.

Responsibilities

• Provide BAU support for Corporate Credit Processing systems (REACH, Morning Excess, Default & Recovery, Global CIF, Global ADMIN IS, FOCUS).
• Ensure system availability and on-time delivery of online and batch processes.
• Support multiple jurisdictions (SG, MY, CN, International, BOS).
• Fine-tune applications and systems for high performance and throughput.
• Review technical and functional solutions to conform to IT standards.
• Respond to queries from business units in a timely manner.
• Provide updates on production status and issue resolution progress.
• Perform impact analysis for enhancements affecting supported systems.
• Participate in Disaster Recovery and Business Continuity exercises.
• Provide on-call and after-hours support including deployments.
• Coordinate with IT teams to transition projects to BAU.
• Monitor systems, batch jobs, and ensure SLA adherence.
• Identify root causes and propose solutions to users within SLA.
• Experience in incident, problem, and outage management.

Skills

Corporate Loan Origination

Collateral Management

Unix/Linux

Oracle

WebLogic

Java J2EE

DevOps

Windows

Business Objects

Technical discussions with developers

Tools

Integro LOS

Job description

POSITION OVERVIEW: Consumer Loan Application Support Engineer

POSITION GENERAL DUTIES AND TASKS:

Skillset

• 5 years of IT experience with at least 3 years in Corporate Loan Origination / Collateral Management
• Knowledge of Integro's Loan Origination System / Collateral Management platform is highly preferred.
• Able to understand the application design & workflow in a faster pace.
• Have knowledge in Unix/Linux, Oracle, WebLogic, Java J2EE, DevOps, Windows, Business Object and able to understand and communicate in the technical discussion with developers.

Roles/Responsibilities

• Responsible to provide BAU support for Corporate Credit Processing systems such as REACH, Morning Excess, Default & Recovery, Global CIF, Global ADMIN IS, FOCUS systems in bank
• Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
• Support diverse jurisdictions comprising of SG, MY, CN, International, BOS
• Fine tune applications and systems for high performance and higher volume throughput
• Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met
• Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards
• Respond on time to the queries raised by various business units
• Provide timely updates regarding production status and progress of issue resolution
• Perform impact analysis of enhancements/projects that will impact supported systems
• Participate in Disaster Recovery and Business Continuity exercises.
• Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
• Have a quality mind-set with prevention attitude to attain zero defects.
• Able to support SIT/UAT/PROD/DR deployment, with DevOps
• Able to support relevant software/platform/database upgrade for the systems.
• Able to work with system delivery team for smooth transition from projects/enhancements to BAU Mode
• Able to perform monitoring of systems, manage batch jobs and ensure night batch jobs completed within SLA.
• Able to identify the underlying problems, analyze the root causes, provide possible solutions and respond to users within SLA
• Incident, problem, and service outage management experience
• Server Performance, capacity, utilization monitoring and Health monitoring experience
• Provide coordination of application support.
• The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank.
• He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the Corporate Banking Services applications