Retail Team Lead: Customer Service & Sales Growth

Crocs, Inc.; Kota Bharu; On-site; MYR 67,000 - 100,000; Full time

Job summary

Crocs, Inc. in Kota Bharu, Malaysia, is seeking a Sales Team Lead to drive store performance and deliver world class service to our consumers daily.

In this role, you will oversee opening and closing procedures, educate team members on products and promotions, and push daily sales targets while upholding Crocs standards. You will lead by example, coach staff across departments, and collaborate with store management to achieve KPIs in a fast-paced retail environment.

Qualifications

• 2+ years in retail or customer-facing role.
• Experience leading a small team is preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee opening and closing procedures for the store.
• Educate team on products and promotions.
• Drive daily sales targets to achieve company goals.
• Coordinate with store management and other departments as needed.
• Support store operations including POS, pricing, and inventory control.
• Lead by example to improve KPIs through sales drives.
• Adhere to asset protection policies and procedures.

Skills

Leadership

Customer service

Communication

Retail sales

Schedule flexibility

Job description

Crocs, Inc. in Kota Bharu, Malaysia, is seeking a Sales Team Lead to drive store performance and deliver world class service to our consumers daily.

In this role, you will oversee opening and closing procedures, educate team members on products and promotions, and push daily sales targets while upholding Crocs standards. You will lead by example, coach staff across departments, and collaborate with store management to achieve KPIs in a fast-paced retail environment.