Retail Supervisor — Lead Brand Experience & Team Growth

Cotton On; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Brand discounts

Wellness support 24/7

Family discounts

Paid parental leave

Job summary

Cotton On Mid Valley Megamall is inviting dynamic individuals to join our retail team as a Store Supervisor. You will partner with the Store Manager to lead a team, drive a memorable customer experience, and ensure store standards align with our brand directions.

As a key member of the store, you will coach staff, identify opportunities to improve performance, and support the broader store operations. This role also embodies our Belonging culture and community initiatives.

Qualifications

• Experience in supervising a retail team is preferred.
• Strong focus on customer experience and store presentation.
• Ability to coach and develop team members to hit targets.

Responsibilities

• Own your department and execute brand direction across VM, trade actions, inventory and presentation.
• Coach the team and work with Store Management to deliver results.
• Share feedback with your Manager and team to boost store performance.
• Spot trade opportunities and implement solutions to improve customer experience and store results.
• Embed customer excellence whilst growing store results through planning and direction.
• Support Cotton On Group Foundation initiatives and impact projects globally.
• Step-up to assist the wider day-to-day running of the store as required.

Skills

Retail leadership

Customer service

Team coaching

Brand presentation

Job description

Cotton On Mid Valley Megamall is inviting dynamic individuals to join our retail team as a Store Supervisor. You will partner with the Store Manager to lead a team, drive a memorable customer experience, and ensure store standards align with our brand directions.

As a key member of the store, you will coach staff, identify opportunities to improve performance, and support the broader store operations. This role also embodies our Belonging culture and community initiatives.