Retail Supervisor - Cotton On Mid Valley Shopping Centre

Cotton On; Kuala Lumpur; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Brand discounts

Wellness support 24/7

Family discounts

Paid parental leave

Job summary

Cotton On Mid Valley Megamall is inviting dynamic individuals to join our retail team as a Store Supervisor. You will partner with the Store Manager to lead a team, drive a memorable customer experience, and ensure store standards align with our brand directions.

As a key member of the store, you will coach staff, identify opportunities to improve performance, and support the broader store operations. This role also embodies our Belonging culture and community initiatives.

Qualifications

• Experience in supervising a retail team is preferred.
• Strong focus on customer experience and store presentation.
• Ability to coach and develop team members to hit targets.

Responsibilities

• Own your department and execute brand direction across VM, trade actions, inventory and presentation.
• Coach the team and work with Store Management to deliver results.
• Share feedback with your Manager and team to boost store performance.
• Spot trade opportunities and implement solutions to improve customer experience and store results.
• Embed customer excellence whilst growing store results through planning and direction.
• Support Cotton On Group Foundation initiatives and impact projects globally.
• Step-up to assist the wider day-to-day running of the store as required.

Skills

Retail leadership

Customer service

Team coaching

Brand presentation

Job description

Bringing you a brand new opportunity at Cotton On Mid Valley Megamall.

• Competitive base salary
• Local and Global career growth – progress your career across our 4 Brands
• 50% off Cotton On Group Brands | Cotton On, Cotton On Body, Cotton On Kids, Typo
• Wellness support 24/7 – mental health, relationships, family & more
• Discounts for you and your family
• Returnity -Paidprogram for new parents heading back to work

The Role

Retail Supervisor supports the Store Manager and enable their team to create great experiences for our customer and drive business outcomes for their store.

• Own your department and focus on executing Brand direction across VM, trade actions, inventory processes and presentation
• Coach the team to work together in your store in partnership with your Store Management team
• Share feedback with your Manager and team to grow your store performance
• Bring your commercial eye to your department, spot trade opportunities, and find solutions to improve the customer experience and store results
• Embed customer excellence whilst growing store results through clear planning and direction
• Advocate for the Cotton On Group Foundation, leading the team on how they can make life changing impact on our projects around the world
• Step-up and support your management team in the wider day‑today running of the store as required

It’s more than a job. It’s about making a positive difference in everything we do.

Who are we?

A diverse team of 20,000 around the world who love to think Big and have fun along the way. We develop, reward and recognise our team members, so they can feel empowered to reach their full potential. We know life’s more fun when you’re free to be you and our team bring their point of difference, making us into the unique global retailer we are today.

Being You can take you places at the Cotton On Group. Join us and let’s do good things together.

At Cotton On, we are focused on building a culture centred in belonging, and we are committed to creating workplaces where each individual can show up as their whole self, having an equal opportunity to succeed with us.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at ••••@cottonon.com.au so we may support you in completing the job application process.