Retail Store Leader & Operations Coach

Maxis; Seremban; Sur place; MYR 42 000 - 66 000; Plein temps

Résumé du poste

Maxis in Seremban, Negeri Sembilan is seeking a Store Operations Leader to assist the HoMC in driving store performance and delivering excellent customer service. You will help manage daily store operations, inventory, cash handling, and compliance with SOPs, while coaching the store team to maintain a high-performance culture.

You will ensure a smooth customer journey, optimize store presentation, and step in as deputy for HoMC when required, with a focus on continuous improvement and

Qualifications

• Experience in retail/store operations.
• Ability to coach and supervise a team.
• Strong customer service and problem-solving skills.
• Familiarity with SOPs and cash handling.
• Good communication in English and Malay.

Responsabilités

• Assist the HoMC in executing store plans to meet sales targets.
• Support daily store operations including inventory, cash handling, and SOP compliance.
• Coach, motivate, and supervise the store team.
• Manage customer journey, store presentation, and issue resolution.
• Act as second-in-command and deputise for HoMC in their absence.
• Monitor and report store performance metrics.

Description du poste

Maxis in Seremban, Negeri Sembilan is seeking a Store Operations Leader to assist the HoMC in driving store performance and delivering excellent customer service. You will help manage daily store operations, inventory, cash handling, and compliance with SOPs, while coaching the store team to maintain a high-performance culture.

You will ensure a smooth customer journey, optimize store presentation, and step in as deputy for HoMC when required, with a focus on continuous improvement and