retail operations lead, SEA (fashion)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Randstad Malaysia is seeking an experienced Retail Operations Lead, SEA to drive operational excellence across the store network in Malaysia and Southeast Asia. You will optimize store operations, streamline processes, and leverage technology to deliver a seamless omnichannel experience.

The role requires strong experience in retail operations, omnichannel workflows, and data-driven decision making, with emphasis on cross-functional collaboration and change management.

Qualifications

• 5–8 years in retail operations, omnichannel operations, or related field.
• Strong understanding of store operations, workforce planning, and performance management.
• Experience driving process standardization and continuous improvement initiatives.

Responsibilities

• Lead continuous improvement of store operations to deliver seamless omnichannel experience.
• Standardize store workflows by aligning people, processes and technology.
• Improve productivity via workload planning, workforce optimization and automation.
• Utilize digital tools and data to drive performance tracking and decision-making.
• Analyze customer feedback and insights to identify opportunities for improvement.
• Collaborate with cross-functional teams to ensure consistent execution across markets.

Skills

Omnichannel operations

Operational excellence

Process improvement

Data-driven decisions

Workforce planning

Education

Bachelor Degree

Tools

Digital tools

Job description

Randstad is partnering with a renowned MNC fashion brand and looking for an experienced Retail Operations Lead, SEA to drive operational excellence and enhance the customer experience across store network. This role will focus on optimizing store operations, streamlining processes, leveraging technology and data, and strengthening cross-functional collaboration to deliver a seamless omnichannel experience.

Responsibilities

• Operational Excellence: Lead the continuous improvement of store operations to deliver a seamless, consistent, and customer-centric omnichannel experience.
• Simplify and standardize store workflows by aligning people, processes, and technology to improve operational efficiency.
• Enhance store performance through effective workload planning, workforce optimization, resource allocation, and the implementation of automation solutions.
• Maximize the use of digital tools, operational data, and business solutions to improve productivity, performance tracking, and decision-making.
• Analyze customer feedback and operational insights to identify improvement opportunities, resolve service challenges, and drive continuous improvement initiatives.
• Partner with cross-functional teams to strengthen operational capabilities, support change management, coach stakeholders, and ensure consistent execution across the market.

Requirements

• Solid 5-8 years experience in retail operations, omnichannel operations, process improvement, or a related field.
• Strong understanding of store operations, workforce planning, and operational performance management.
• Experience in driving process standardization, operational efficiency, and continuous improvement initiatives.
• Comfortable using data, digital tools, and technology to support business decisions and improve operational outcomes.

experience

5 years

skills

no additional skills required

qualifications

no additional qualifications required

education

Bachelor Degree