Retail Operations Executive

SPERTON India - Where Great People Meet; Subang Jaya; Presencial; MYR 45.000 - 56.000; Jornada completa

Descripción de la vacante

We are hiring a Retail Operations Lead to oversee daily operations of our growing retail network in Bandar Sunway, Subang Jaya. It is a hands-on, commercially focused role requiring people management, on‑site problem solving, and active involvement in negotiations and store visits.

In this position you will manage staff across locations, ensure SOPs and performance reporting, and drive improvements in operational efficiency and customer experience.

Formación

• 3+ years of experience managing multiple physical locations.
• Experience in commercial negotiation, leasing or agent agreements.
• Strong operational and reporting skills.
• Experience managing frontline staff across multiple locations.
• Fluent in Bahasa Malaysia and working proficiency in English.
• Willing to travel when required.
• Experience in courier, logistics, freight forwarding or remittance services will be an advantage.

Responsabilidades

• Oversee daily operations and performance across retail sites.
• Ensure shipment handover, cash reconciliation and SOP compliance.
• Conduct regular site visits and resolve operational issues.
• Negotiate lease, revenue‑share and agent agreements.
• Manage documentation from LOI through to signed agreement.
• Support the opening and expansion of new retail locations.
• Manage third‑party partners and ensure operational SLA compliance.
• Evaluate and develop new partnership opportunities.
• Manage staff scheduling, coverage and cross‑training.
• Build an efficient frontline team across multiple locations.
• Manage daily retail reporting and prepare weekly/monthly performance summaries.
• Identify operational issues and recommend practical solutions.

Conocimientos

People management

Operational reporting

Multi-site supervision

Commercial negotiation

Travel readiness

Descripción del empleo

WE’RE HIRING | RETAIL OPERATIONS LEAD
Location: Bandar Sunway, Subang Jaya
Salary: RM4,000 – RM5,000/month
Employment: Full-Time
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM

About The Role

We are looking for a Retail Operations Lead to oversee and drive the daily operations of our growing retail network.

This is a hands‑on and commercially focused role suited for someone who is comfortable managing people, handling commercial negotiations, visiting retail locations and solving operational issues on the ground.

Key Responsibilities

Retail Operations

• Oversee daily operations and performance across retail sites
• Ensure shipment handover, cash reconciliation and SOP compliance
• Conduct regular site visits and resolve operational issues

Retail & Commercial Agreements

• Negotiate lease, revenue‑share and agent agreements
• Manage documentation from LOI through to signed agreement
• Support the opening and expansion of new retail locations

Partner Management

• Manage third‑party partners and ensure operational SLA compliance
• Evaluate and develop new partnership opportunities

Staff & Team Management

• Manage staff scheduling, coverage and cross‑training
• Build an efficient frontline team across multiple locations

Reporting & Performance

• Manage daily retail reporting
• Prepare weekly and monthly performance summaries
• Identify operational issues and recommend practical solutions

Requirements

• 3+ years of experience managing multiple physical locations
• Experience in commercial negotiation, leasing or agent agreements
• Strong operational and reporting skills
• Experience managing frontline staff across multiple locations
• Fluent in Bahasa Malaysia and working proficiency in English
• Willing to travel when required
• Experience in courier, logistics, freight forwarding or remittance services will be an advantage.

At Sperton, we believe that great results come from great people.

Our culture is built on trust, collaboration, and a shared passion for delivering quality in everything we do.

We are a Norwegian‑owned international company with colleagues across Europe, Asia, and the USA, working together seamlessly across time zones and cultures. Our teams are diverse, yet united by the same goal — to connect people and companies in meaningful ways.

We value openness, initiative, and continuous learning. Everyone at Sperton is encouraged to take ownership, share ideas, and challenge existing ways of working to make our solutions even better.

Even though we operate globally, our approach is personal. We take pride in creating a supportive and inclusive environment where people feel heard, respected, and motivated to grow — both professionally and personally.