Retail Operations & Customer Experience Specialist

New Balance; Sepang; On-site; MYR 18,000 - 28,000; Full time

Job summary

Jora Malaysia is seeking a talented candidate for daily store operations, achieving sales targets per the Store Manager's game plan, and delivering comprehensive product information to customers.

You will provide excellent service, maintain a clean outlet, handle cash and stock, perform stock takes, and support ad-hoc projects. Shift work, weekends, and public holidays are required with strong English and Bahasa Malaysia skills.

Qualifications

• Candidate must possess at least an SPM, Professional Certificate / Diploma in any field.
• Minimum 1 year working experience in relevant industry.
• Proficiency in English and Bahasa Malaysia languages; additional languages a plus.
• Positive, proactive, and able to learn quickly; must be able to work under minimum supervision.
• Willing to work pre-planned shifts, weekends or public holidays.

Responsibilities

• Execute and complete daily store operation jobs.
• To achieve the sales target according to the Game Plan set by Store Manager.
• Able to communicate with customers by providing comprehensive product information to customers.
• Provide excellent customer service experience to customers, including after sales service.
• Ensure outlet appearance is clean, presentable and all merchandise display follow Visual Merchandising guidelines.
• To provide daily housekeeping.
• Follow the working shift schedule as planned.
• Accountable in cash and inventory handling not limit to float, cashiering and inventory.
• Cashiering duties as and when needed.
• Perform stock take activity for stores and responsible for stock loss occurred in store.
• Assist team with any other projects on an as needed basis.
• Perform any ad-hoc action assigned by the Management.
• Compliance to Management and Retail Operations Department SOP.

Skills

Customer service

Communication skills

Teamwork

Initiative

Education

SPM/Professional Certificate or Diploma

Job description

Jora Malaysia is seeking a talented candidate for daily store operations, achieving sales targets per the Store Manager's game plan, and delivering comprehensive product information to customers.

You will provide excellent service, maintain a clean outlet, handle cash and stock, perform stock takes, and support ad-hoc projects. Shift work, weekends, and public holidays are required with strong English and Bahasa Malaysia skills.