Laundry Manager

Mandarin Oriental; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Learning & Development

MOstay program (free nights and staff房

Health & Colleague Wellness

EPF contributions

SOCSO & EIS

Public holiday entitlement

Colleagues engagement activities

Job summary

Mandarin Oriental Kuala Lumpur is seeking a Laundry Manager to lead the laundry operations within the Housekeeping Department. You will supervise, direct and develop the team, ensuring premium quality and efficiency in linen care and equipment upkeep.

The role demands strong organizational and leadership skills, with experience in luxury hospitality and a commitment to service excellence. Based at our KL property, you will collaborate across departments to maintain top standards.

Qualifications

• Minimum 3 years working experience as Assistant Laundry Manager within the luxury hotel industry.
• Degree or Diploma in Business Administration or Hotel Management.
• Excellent organizational, leadership and interpersonal skills.
• Excellent verbal, written and non-verbal communication skills.

Responsibilities

• Develop and implement current systems and technical advancement in the Laundry operations.
• Formulate washing formulas for stained loads.
• Ensure the washing of linen and uniforms as per standard.
• Maintenance and upkeep of all laundry equipment.
• Coordinate with the Engineering Department about routine maintenance of equipment.
• Develop new methods for increasing laundry efficiency.
• Coordinate with the maintenance team for outstanding repairs of machinery.
• Overall controlling and supervision of the Laundry Department.
• Training and coordination with supporting Departments.

Skills

Leadership

Organizational skills

Interpersonal skills

Communication skills

Team management

Education

Degree or Diploma in Hospitality or Business

Job description

LAUNDRY MANAGER

Mandarin Oriental, Kuala Lumpur is looking for an Laundry Manager to join our Housekeeping team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

About The Job

Based at the Mandarin Oriental, Kuala Lumpur / within the Housekeeping Department in Kuala Lumpur, the Laundry Manager provide supervision, direction and leadership in the Laundry in accordance with the objectives, performance and quality standards established by the hotel. The Laundry Manager reports to the Director of Housekeeping.

As Laundry Manager, you will be responsible for the following duties:

• Developing and putting into operation the current system and technical advancement in the field of Laundry operations
• Formulating washing formula for stained loads
• Ensuring the washing of linen and uniform as per standard
• Maintenance and upkeep of all laundry equipment
• Co-ordinating with the Engineering Department about their routine maintenance of the equipment
• Develop new methods for increasing laundry efficiency
• Coordinate with the maintenance team for outstanding repairs of machinery
• Overall controlling and supervision of the Department
• Training and coordination with supporting Departments

As Laundry Manager, We Expect From You

• Minimum 3 years working experience as Assistant Laundry Manager within the luxury hotel industry
• Degree or Diploma in Business Administration or Hotel Management
• Previous experience is essential in similar department or capacity
• Excellent organizational, leadership and interpersonal skills
• Excellent verbal, written and non-verbal communications skills

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm)
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System)
• Public holiday entitlement based on Malaysian calendar
• Exceptional rest area & colleagues engagement activities.

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