Retail Growth & Operations Leader

Themez Branding Sdn Bhd; Seberang Perai; On-site; MYR 66,960 - 133,920; Full time

Job summary

Themez Branding Sdn Bhd in Penang invites a dynamic Store Operations & Business Development Manager to lead day-to-day store performance, optimize staffing, and uphold brand standards. You will drive sales growth, build relationships with customers and partners, manage inventory, and mentor a retail team to deliver exceptional service and consistent results.

Collaborate with marketing on promotions and campaigns, analyze performance, and report insights to boost profitability and customer

Responsibilities

• Oversee the daily operations of the store to ensure smooth and efficient business performance.
• Manage staff scheduling, attendance, and manpower planning.
• Ensure visual merchandising, store cleanliness, and product displays meet Themez's brand standards.
• Maintain a safe, organized, and welcoming shopping environment.
• Achieve and exceed monthly and annual sales targets.
• Actively identify and develop new sales opportunities, including walk-in customers, corporate clients, schools, organizations, and event planners.
• Build and maintain strong relationships with existing customers to increase repeat purchases and customer loyalty.
• Promote Themez's products and customized gift solutions to potential clients.
• Develop sales strategies, promotions, and campaigns to drive revenue growth.
• Monitor sales performance and prepare action plans to improve results.
• Deliver outstanding customer service and ensure a memorable shopping experience.
• Handle customer enquiries, quotations, complaints, and after-sales service professionally.
• Collect customer feedback and recommend improvements to products and services.
• Manage inventory levels, stock replenishment, and stock accuracy.
• Coordinate with suppliers and internal departments regarding product availability and new product launches.
• Ensure inventory turnover is healthy and minimize stock losses.
• Recruit, train, coach, and motivate the retail team.
• Set individual sales targets and monitor team performance.
• Conduct regular performance reviews and provide continuous coaching.
• Foster a positive, accountable, and customer-focused team culture.
• Work closely with the marketing team to execute promotional campaigns and seasonal events.
• Generate creative ideas to increase store traffic and customer engagement.
• Support social media content creation by identifying trending products, customer stories, and promotional opportunities.
• Represent Themez professionally and ensure brand consistency across all customer touchpoints.
• Analyze sales reports, customer trends, and business performance.
• Prepare weekly and monthly operational and sales reports.
• Recommend improvements to increase profitability, operational efficiency, and customer satisfaction.

Skills

Store Operations

Sales & Business Development

Customer Relationship Management

Inventory Management

Team Leadership

Marketing & Brand Promotion

Reporting & Analytics

Job description

Themez Branding Sdn Bhd in Penang invites a dynamic Store Operations & Business Development Manager to lead day-to-day store performance, optimize staffing, and uphold brand standards. You will drive sales growth, build relationships with customers and partners, manage inventory, and mentor a retail team to deliver exceptional service and consistent results.

Collaborate with marketing on promotions and campaigns, analyze performance, and report insights to boost profitability and customer