Retail Director

Businesslist; Kuala Lumpur; On-site; MYR 350,000 - 550,000; Full time

Benefits offered by this job

Shape the Future

High-Impact Leadership Position

Career-Defining Opportunity

Job summary

Businesslist seeks a commercially astute retail leader to steer nationwide store operations and deliver sustainable growth. You will define strategy, drive revenue and profitability, and lead multi-site teams across a fast-paced consumer environment.

The role requires 15+ years of leadership experience in retail or related sectors, with a track record of transformation and strong collaboration across functions. Healthcare/Pharma or FMCG exposure is advantageous.

Qualifications

• Degree qualification in Business, Retail, Healthcare, Pharmacy, or a related discipline.
• Minimum 15 years of progressive leadership experience within retail or consumer-facing industries.
• Proven track record managing large-scale retail operations across multiple locations (100+ sites).
• Strong commercial acumen with experience driving business performance and profitability.
• Demonstrated success leading growth, transformation, or operational improvement initiatives.

Responsibilities

• Develop and execute the overall retail strategy to support business growth and long-term objectives.
• Drive revenue, profitability, and operational performance across a nationwide store network.
• Lead and inspire retail operations teams to achieve strong commercial and customer outcomes.
• Champion initiatives that enhance customer experience, loyalty, and brand positioning.
• Partner with commercial and support functions to optimise product assortment, pricing, and promotional effectiveness.
• Identify and evaluate opportunities for market expansion, network development, and business growth.
• Drive operational excellence through continuous improvement, productivity enhancement, and execution discipline.
• Lead business transformation initiatives, including digital and omnichannel development.
• Ensure robust governance, compliance, and risk management practices across retail operations.
• Monitor market trends, customer insights, and competitive developments to identify emerging opportunities.
• Build a high-performance culture through effective leadership, coaching, and talent development.
• Collaborate closely with senior leadership to shape strategic priorities and deliver organisational objectives.

Skills

Strategic leadership

Change management

Cross-functional collaboration

Analytical thinking

Performance optimization

Education

Degree-qualified in Business, Retail, Healthcare, Pharmacy, or related discipline

Job description

Lead the strategic direction and operational performance of a nationwide retail network, delivering sustainable growth, commercial excellence, and an exceptional customer experience. Key responsibilities include:

• Develop and execute the overall retail strategy to support business growth and long-term objectives.
• Drive revenue, profitability, and operational performance across a nationwide store network.
• Lead and inspire retail operations teams to achieve strong commercial and customer outcomes.
• Champion initiatives that enhance customer experience, loyalty, and brand positioning.
• Partner with commercial and support functions to optimise product assortment, pricing, and promotional effectiveness.
• Identify and evaluate opportunities for market expansion, network development, and business growth.
• Drive operational excellence through continuous improvement, productivity enhancement, and execution discipline.
• Lead business transformation initiatives, including digital and omnichannel development.
• Ensure robust governance, compliance, and risk management practices across retail operations.
• Monitor market trends, customer insights, and competitive developments to identify emerging opportunities.
• Build a high-performance culture through effective leadership, coaching, and talent development.
• Collaborate closely with senior leadership to shape strategic priorities and deliver organisational objectives.

The Successful Applicant

We are seeking a commercially astute retail leader with strong experience managing large-scale, multi-site operations within a fast-paced consumer-facing environment. Key requirements include:

• Degree-qualified in Business, Retail, Healthcare, Pharmacy, or a related discipline.
• Minimum 15 years of progressive leadership experience within retail or consumer-facing industries.
• Proven track record managing large-scale retail operations across multiple locations. At least > 100 sites
• Strong commercial acumen with experience driving business performance and profitability.
• Demonstrated success leading organisational growth, transformation, or operational improvement initiatives.
• Experience within pharmacy, healthcare, health & beauty, FMCG, or related retail sectors is highly advantageous.
• Strong understanding of retail operations, customer engagement, and commercial management.
• Proven ability to influence and collaborate across cross-functional leadership teams.
• Excellent strategic thinking, analytical, and problem-solving capabilities.
• Hands-on leadership style with the ability to thrive in a dynamic and evolving business environment.

What's on Offer

• Shape the Future | Play a pivotal role in driving the strategic direction and growth of a leading healthcare retail organisation.
• High-Impact Leadership Position | Lead large-scale transformation, expansion, and performance improvement initiatives with strong executive visibility.
• Career-Defining Opportunity| Join an organisation with ambitious growth plans, offering significant autonomy, influence, and long-term leadership potential.

ContactEe Lyn SooQuote job refJN-092026-7100036Phone number6012 375 7232