RETAIL & BAR OUTLET MANAGER

Private Advertiser; Kedah; On-site; MYR 55,000 - 85,000; Full time

Job summary

Private Advertiser in Langkawi, Kedah, seeks an experienced Retail & Bar Outlet Manager for full-time operations oversight of our outlets. You will lead staff, ensure top customer service, manage stock and cash, and drive sales performance in a busy hospitality setting.

The role requires at least 2 years in a supervisory hospitality or retail role, with strong leadership and inventory/financial reporting skills to optimize efficiency and guest experience.

Qualifications

• Minimum 2 years in a supervisory role within hospitality or retail.
• Strong leadership, communication and interpersonal skills to manage a team.
• Excellent customer service orientation and problem-solving abilities.
• Proficient in inventory management and financial reporting; beverage operations knowledge.

Responsibilities

• Manage and supervise daily retail and bar outlet operations.
• Lead, supervise and schedule outlet staff effectively.
• Ensure excellent customer service and guest satisfaction.
• Monitor sales performance and achieve monthly sales targets.
• Manage stock, inventory, ordering and wastage control.
• Ensure proper cash handling and daily sales reconciliation.
• Conduct regular staff briefings and on-the-job training.
• Prepare and submit daily/monthly sales and operational reports to Management.
• Identify opportunities to improve sales, service quality and operational efficiency.

Skills

Staff supervision

Leadership

Customer service

Inventory management

Financial reporting

Beverage operations

POS systems

Interpersonal skills

Tools

POS systems

Inventory management software

Job description

About the role

We are looking for an experienced Retail & Bar Outlet Manager to join our team in Langkawi, Kedah. This is a full-time position responsible for overseeing the day-to-day operations of our retail and bar outlets to ensure exceptional customer service and efficient business operations.

What you'll be doing

• Manage and supervise daily retail and bar outlet operations.
• Lead, supervise and schedule outlet staff effectively.
• Ensure excellent customer service and guest satisfaction.
• Monitor sales performance and achieve monthly sales targets.
• Manage stock, inventory, ordering and wastage control.
• Ensure proper cash handling and daily sales reconciliation.
• Conduct regular staff briefings and on-the-job training.
• Prepare and submit daily/monthly sales and operational reports to Management.
• Identify opportunities to improve sales, service quality and operational efficiency.

What we're looking for

• Minimum 2 years of experience in a supervisory role within the hospitality or retail industry
• Strong leadership, communication and interpersonal skills to effectively manage a team
• Excellent customer service orientation and problem-solving abilities
• Proficient in inventory management and financial reporting
• Knowledge of all type of alcoholic beverages and beverage operations
• Familiarity with Point of Sale (POS) systems and inventory management software

What we offer

At our outlet, we are committed to providing our employees with a rewarding and fulfilling career. We offer competitive remuneration, opportunities for professional development, and a supportive work environment that values teamwork and work-life balance.

About us

We are a leading hospitality and tourism company based in Langkawi, Kedah. With a strong presence in the local market, we operate a diverse range of retail and bar outlets catering to both locals and tourists. Our mission is to deliver exceptional customer experiences and contribute to the growth and development of the Langkawi tourism industry.