Retail Banking Sales Manager - Grow Relationships & Targets

RHB Group; Kuala Lumpur; On-site; MYR 42,000 - 65,000; Full time

Job summary

RHB Banking Group in Malaysia is seeking a dynamic retail banking sales professional to promote PF products, build lasting customer relationships and deliver excellent service. You will work toward individual and Group targets while upholding compliance, brand standards, and a well-maintained sales centre.

The role requires a Bachelor's degree, at least 1 year in sales/customer service, and relevant licences.

Qualifications

• Bachelor's Degree in any related field.
• At least 1 year of experience in sales and customer service.
• Relevant licences for the portfolio.
• A highly motivated, success-driven and self-initiated approach, with the ability to work with minimal supervision.
• Confidence engaging with people and a strong interest in sales and delivering results.
• Strong selling, negotiation, interpersonal and communication skills.
• Initiative, perseverance and passion for delivering results in a fast-paced and demanding environment.
• Ability to relate to and connect with the local community.
• Basic understanding of finance and banking products.
• Basic computer skills.

Responsibilities

• Solicit and promote PF products to prospective and existing customers.
• Achieve individual sales targets and contribute to the achievement of Group targets.
• Prepare and proactively execute sales plans using internal marketing resources and self-generated leads.
• Set appointments, conduct sales call visits where necessary, prospect for new customers and support early engagement with new-to-bank customers.
• Cross-sell other retail banking products such as ASB, PF-i and credit cards.
• Ensure a high standard of customer experience in line with the quality and standards set by the Bank.
• Comply with the policies and procedures set by the Bank.
• Protect the image and brand of the Bank in all customer interactions.
• Ensure the physical sales centre or sales hub is well maintained in line with the quality and standards set by the Bank.

Skills

Sales

Customer service

Negotiation

Interpersonal skills

Communication

Education

Bachelor's degree

Job description

RHB Banking Group in Malaysia is seeking a dynamic retail banking sales professional to promote PF products, build lasting customer relationships and deliver excellent service. You will work toward individual and Group targets while upholding compliance, brand standards, and a well-maintained sales centre.

The role requires a Bachelor's degree, at least 1 year in sales/customer service, and relevant licences.