Retail Associate (KLCC & TRX)

Bonia Corporation Berhad; Kuala Lumpur; On-site; MYR 36,000 - 61,000; Full time

Job summary

Bonia in Kuala Lumpur is seeking a Retail Sales Associate to create an exceptional shopping experience, identify customer needs, and tailor service approaches to individual guests. You will help drive boutique performance by delivering top-tier service and supporting sales targets.

The role involves staying current with Bonia products, promoting the brand through in-store events and social media, and contributing to a positive, inclusive team environment that values diversity and mutual respect.

Qualifications

• Experience in retail sales and customer service.
• Ability to upsell and meet monthly targets.
• Knowledge of BONIA products is a plus.

Responsibilities

• Create an experience for customers to determine customers’ needs, tailoring the service approach to individual needs.
• Proactively enhance the customer experience by seeking ways to add value and build loyalty.
• Maintain knowledge of boutique and personal sales targets.
• Create engaging TikTok content or live selling to promote the brand and boost revenue.
• Maintain up-to-date knowledge of all company products and information.
• Uphold integrity, teamwork, and a customer-centric mindset in the store.

Skills

Customer service

Sales

Job description

Potential Monthly Income: RM3.5K++ = Basic Salary + Commission + Incentive

Responsibilities

Service and Selling

Create an experience for customers to determine customers’ needs, tailoring the service approach to the individual needs of a customer.

Proactively enhance the customer experience by seeking ways to add value in order to ensure customer satisfaction, and create customer loyalty by staging future visits.

Maintain knowledge of Boutique and personal sales targets, working towards all objectives set.

Create engaging TikTok contents and/or including TikTok live selling to promote the brand, products and boost boutique's revenue and achieve personal target.

Maintain an up-to-date knowledge of all company product and technical information.

Store Environment

Demonstrate integrity, honesty, and knowledge to practice the company culture, values, and mission.

Uphold a positive working environment that encourages diversity, mutual respect and teamwork and is free of discrimination and harassment.

Practice a customer-centric mindset to ensure the highest level of customer experience and proactively handle customer-related situations according to company philosophy and standards.

Founded in 1974, BONIA is a lifestyle brand that creates both timeless and reimagined classics. With a growing collection of bags, accessories, footwear, watches, eyewear and lifestyle ranges, each creation is crafted to be beloved – and to stand the test of time as a companion for life. With a vision rooted in craftsmanship and individuality, BONIA aims to build collections that inspire self-expression and exploration.

1) The Making Of A Masterpiece - Crystal Venice: https://www.youtube.com/watch?v=3OexQBAWsOo

Founded in 1974, BONIA is a lifestyle brand that creates both timeless and reimagined classics. With a growing collection of bags, accessories, footwear, watches, eyewear and lifestyle ranges, each creation is crafted to be beloved – and to stand the test of time as a companion for life. With a vision rooted in craftsmanship and individuality, BONIA aims to build collections that inspire self-expression and exploration.

1) The Making Of A Masterpiece - Crystal Venice: https://www.youtube.com/watch?v=3OexQBAWsOo

What can I earn as a Retail Sales Associate