Retail Associate_JPO

TUMI; Johor; On-site; MYR 28,000 - 56,000; Full time

Job summary

TUMI in Malaysia is seeking a customer-focused Retail Sales Associate to join our luxury brand team. You will drive store sales, deliver exceptional service, and maintain brand standards while engaging with customers in English and Bahasa Malaysia.

The role requires at least 1 year in fashion or luxury retail, strong interpersonal skills, and proficiency with MS Office and retail POS systems. You’ll work in a team, hit targets, manage stock, and help uphold the store’s prestigious image.

Qualifications

• At least 1 year of experience in fashion or luxury brands retail sales.
• Fluency in English and Bahasa Malaysia.
• Excellent interpersonal and communication skills.
• Able to work in a team-driven environment.
• Proactive in achieving sales targets.

Responsibilities

• Hit individual and store sales targets.
• Execute sales strategies and plans from management.
• Maintain high service standards per guidelines.
• Manage stock and store presentation.
• Handle customer registrations and loyalty program tasks.

Skills

Customer service

English fluent

Bahasa Malaysia

Interpersonal skills

Retail POS

MS Office

Team player

Retail sales

Sales targets

Tools

Retail POS system

MS Office

Job description

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

About Us

Who we are:

Since 1975, TUMI has been creating world-class business, travel and performance luxury essentials, designed to upgrade, uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in pursuit of their passions. The brand is sold globally in over 75 countries with approximately 2,000 points of sale.

Job Description

KEY PERFORMANCE INDICATORS

• Achieve Individual Sales and Store sales targets as well as other personal retail metric targets given (i.e Average Transaction Value (ATV), Personal Conversion Rate (CR)),Unit Per Transaction (UPT), CXE result
• Achieve high service standards as per Mystery Shopper Program & GUESTS guidelines and checklist
• Achieve high retail standard and customer registration target as per score card
• Inventory Integrity, conducting stock counts as assigned schedule
• Personal Development which will include indicators as defined by the Brand Principal

Key Areas Of Responsibilities

Drive the Sales

• Work to hit individual sales and other store target
• Execute sales strategies and action plans implemented by the Managers
• Maintain a tight control on discounting and giveaways/discounted products
• Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for a deposit, and prepares sales data reports.
• To carry out & special task/ ad hoc matters pertaining store/brand operations when required whether it be in special circumstances or not.

Achieve High Service Standards

• Keep abreast of product knowledge, sales & customer service whilst providing excellent GUESTS service experience to customers
• Always Maintaining and upholding the company’s image as a prestigious and luxurious brand
• Responsible for collecting Customer Registration Card (CRC) as per store target
• Work with the Managers to best handle customer complaints
• To comply with Brand standards, company SOP and the Code of Business Conduct

Maintain Best Retail Standards

• Perform store opening and closing procedures and ensure the process complies with company SOPs
• Ensure proper care of stocks, fixtures, and furniture within the store and always kept neat and tidy
• Ensure visual merchandising are implemented efficiently.
• Vigilant and practice regular checks on staff movements during operating hours
• To always adhere to all guidelines as per the Company Store Operations Procedures Deck.

Inventory Integrity

• Working together with Store PIC / Assistant Store Manager / Store Manager to maintain a healthy inventory while minimizing the possibility of stock shrinkages as per guidelines listed in the Company Store Operations Procedures Deck.
• Conduct daily, weekly, and monthly stock count to avoid pilferage.
• Resolve discrepancies within 48hours and report all findings to Store PIC / Assistant Store Manager / Store Manager
• Monitor and coordinate receiving of merchandise and price tagging according to operation procedures

Reporting

• Updating customer database in system on daily basis.
• Responsible for all stock control documentation, ensure timely and accurate submission
• To support in collating data for all reports pertaining to sales, customer service, inventory control, logistics in a timely manner
• Responsible to deliver/accomplish any Ad Hoc reporting task as required by the Store PIC / Assistant Store Manager / Store Manager
• Minimum 1 year experience in fashion or luxury brands retail sales
• Proven sales achievement in fashion or luxury brands market
• Excellent interpersonal and communication skills
• Fluency in English & Bahasa
• Ability to work in a team-driven environment
• Good PC skills such as MS Office and basic understanding of retail POS system

About The Team

Why you'll love working here:

At TUMI, you’ll find a dynamic working environment, joining a community where each team member is empowered with an entrepreneurial spirit. Associates are respected as a vital part of the organization and recognized for their contributions. We believe in a workplace that gives every individual the opportunity to make an impact, and our ongoing commitment is to provide all the tools you need to succeed— guidance towards individual career growth, professional training and development initiatives, and a motivating, exciting environment— along with competitive salaries and comprehensive benefits programs.

What We Value

• INNOVATIVE BY NATURE. SUSTAINABLE BY CHOICE. TUMI protects the things that matter most, the things you own and the planet you travel to see. Our planet is an astonishing place and we believe it’s our responsibility to preserve it for travelers of the future. By putting excellence and quality first, we ensure that every TUMI product has lifelong purpose, supported by our rigorous testing standards, exploration of recycled materials, and global repair network.
• PARTNERS WE BELIEVE IN. Staying true to our values by helping take care of the most vulnerable among us aligns with our mission and is a core element of what we do. We focus on three main areas: promoting wellbeing; empowering vulnerable communities; and protecting the earth’s beautiful places. Each year we extend our philanthropic efforts to partners that help better the world. From supporting St. Jude Children’s Research Hospital fight to cure childhood cancer to Waves for Water who provides clean water to communities in need, we proudly stand by the profound changes they enact.
• CULTURE & INCLUSION. As an organization, we are committed to a diverse and vibrant culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers each of us to bring our authentic selves and unique differences to work every day.

The actual rate of pay offered depends on various factors, including qualifications for the position and relevant experience; as well as other legitimate, non-discriminatory business factors specific to the position or location.

Tumi is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.