Retail Assistant

Rainbow Distribution Sdn. Bhd.; Johor; On-site; MYR 22,000 - 36,000; Full time

Job summary

Rainbow Distribution Sdn. Bhd. is seeking a customer-focused outlet associate to join our retail team in Malaysia.

You will engage customers, promote our products, and help achieve outlet targets while delivering a positive shopping experience. The role requires willingness to work on rotational shifts, including weekends and public holidays, with a strong emphasis on service quality and teamwork. Fresh graduates are welcome to apply, and training will be provided.

Qualifications

• Fresh graduates / school leavers are also welcome to apply.
• Excellent customer service and communication skills.
• Willing to work on rotational shifts, weekends and public holidays.

Responsibilities

• Have knowledge and be passionate about the products/services offered
• Achieve personal sales target and contribute to the outlet target
• Provide positive customer experience by addressing customer enquiries, and recommending potential products and services depending on their needs
• Support the implementation of appropriate customer service channels and solutions for managing customers’ concerns
• Effectively execute any outlet promotions to increase sales revenue and customer experience
• Recommend potential products or services to management by collecting customer information and analysing customer needs
• Prepare sales and service reports for the outlet as required by the outlet manager
• Participate, prepare and carry out daily opening/closing as well as stock take according to SOPs as required
• Participate in ad-hoc roadshows and events to ensure successful sell-out target achievement
• Ensure cleanliness of the outlet and maintain proper display of the retail fixtures and demo units
• Contribute to the team effort by accomplishing related results as needed
• Any other ad-hoc duties assigned from time to time

Skills

Excellent customer service

Job description

Have knowledge and be passionate about the products/services offered

Achieve personal sales target and contribute to the achievement of the outlet target

Provide positive customer experience by addressing customer enquiries, and recommending potential products and services depending on their needs

Support the implementation of appropriate customer service channels and solutions for managing customers’ concerns

Effectively execute any outlet promotions to increase sales revenue and customer experience

Recommend potential products or services to management by collecting customer information and analysing customer needs

Prepare sales and service reports for the outlet as required by the outlet manager

Participate, prepare and carry out daily opening/closing as well as stock take according to SOPs as required

Participate in ad-hoc roadshows and events to ensure successful sell-out target achievement

Ensure cleanliness of the outlet and maintain proper display of the retail fixtures and demo units

Contribute to the team effort by accomplishing related results as needed

Any other ad-hoc duties assigned from time to time

Job Requirements:

Fresh graduates / school leavers are also welcome to apply.

Excellent customer service and communication skills.

Willing to work on rotational shifts, weekends and public holidays.