Retail Advisor @ Mid Valley

SITI KHADIJAH APPAREL SDN. BHD. (RETAIL); Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Attractive sales commission

Training opportunities

Career progression

Job summary

SITI KHADIJAH APPAREL SDN. BHD. (RETAIL) is on the lookout for a Retail Advisor to enhance our thriving retail team. This position suits individuals who excel in customer interactions and endeavor to provide a high-quality shopping experience.

Your responsibilities will encompass assisting customers with personalized recommendations, meeting sales objectives, and nurturing lasting customer relationships, all while ensuring adherence to company standards.

Qualifications

• Minimum 1 year of retail, sales or customer service experience.
• Experience in fashion or lifestyle brands is an advantage.
• Well-groomed, presentable and professional.

Responsibilities

• Welcome and assist customers in a professional manner.
• Understand customers' needs and recommend suitable products.
• Achieve individual and store sales targets/KPIs.
• Maintain strong knowledge of products and promotions.

Skills

Customer service skills

Communication

Sales-driven

Interpersonal skills

Job description

SITI KHADIJAH APPAREL SDN. BHD. (RETAIL) View all jobs

We are looking for a Retail Advisor to join our growing retail team. This role is ideal for someone who enjoys working with customers and confident in delivering a high-quality shopping experience. You will be responsible for assisting customers, providing personalised product recommendations, achieving sales targets and building long-term customer relationships.

Key Responsibilities

Welcome and assist customers in a professional and friendly manner.

Understand customers' needs and recommend suitable products based on their preferences.

Deliver an excellent and personalised customer experience.

Achieve individual and store sales targets/KPIs.

Perform upselling and cross-selling when appropriate.

Build and maintain good relationships with new and existing customers.

Follow up with customers regarding new arrivals, products and future purchases.

Maintain strong knowledge of products, pricing, promotions and brand information.

Ensure the sales floor is clean, organised and maintained according to company standards.

Assist with stock receiving, stock replenishment and inventory checks.

Handle transactions and store operations when required.

Support store events, campaigns and other retail activities.

Ensure all company SOPs, policies and security procedures are followed.

Requirements

Minimum 1 year of retail, sales or customer service experience.

Experience in fashion or lifestyle brands will be an added advantage.

Strong communication and interpersonal skills.

Confident, friendly and comfortable approaching customers.

Sales-driven with a strong customer-service mindset.

Well-groomed, presentable and professional.

Good product-learning ability and attention to detail.

Able to work independently and as part of a team.

Comfortable working with sales targets and KPIs.

Willing to work on weekends, public holidays and retail working hours

What We Offer

• Competitive basic salary + attractive sales commission
• Training and product knowledge development
• Career progression opportunities
• Staff benefits and other company perks