Retail Advisor @ 118

SITI KHADIJAH APPAREL SDN. BHD. (RETAIL); Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Competitive basic salary + attractive佣

Training and product knowledge

Career progression opportunities

Staff benefits and other company perks

Job summary

SITI KHADIJAH APPAREL SDN. BHD. (RETAIL) in Kuala Lumpur is seeking a Retail Advisor to join our growing retail team.

You will assist customers, provide personalised product recommendations and help drive a high-quality shopping experience. The role involves hitting individual sales targets, upselling where appropriate, maintaining product knowledge, and supporting store events and inventory. Weekend and public holiday hours are required, with training and career progression opportunities

Qualifications

• Minimum 1 year of retail, sales or customer service experience.
• Experience in fashion or lifestyle brands will be an added advantage.
• Strong communication and interpersonal skills.
• Confident, friendly and comfortable approaching customers.
• Sales-driven with a strong customer-service mindset.
• Well-groomed, presentable and professional.
• Good product-learning ability and attention to detail.
• Able to work independently and as part of a team.
• Comfortable working with sales targets and KPIs.
• Willing to work on weekends, public holidays and retail working hours.

Responsibilities

• Welcome and assist customers in a professional and friendly manner.
• Understand customers' needs and recommend suitable products based on their preferences.
• Deliver an excellent and personalised customer experience.
• Achieve individual and store sales targets/KPIs.
• Perform upselling and cross-selling when appropriate.
• Build and maintain good relationships with new and existing customers.
• Follow up with customers regarding new arrivals, products and future purchases.
• Maintain strong knowledge of products, pricing, promotions and brand information.
• Ensure the sales floor is clean, organised and maintained according to company standards.
• Assist with stock receiving, stock replenishment and inventory checks.
• Handle transactions and store operations when required.
• Support store events, campaigns and other retail activities.
• Ensure all company SOPs, policies and security procedures are followed.

Skills

Retail customer service

Communication skills

Sales-driven mindset

Customer relationships

Presentation

Job description

SITI KHADIJAH APPAREL SDN. BHD. (RETAIL) View all jobs

We are looking for a Retail Advisor to join our growing retail team. This role is ideal for someone who enjoys working with customers and confident in delivering a high-quality shopping experience. You will be responsible for assisting customers, providing personalised product recommendations, achieving sales targets and building long-term customer relationships.

Key Responsibilities

Welcome and assist customers in a professional and friendly manner.

Understand customers' needs and recommend suitable products based on their preferences.

Deliver an excellent and personalised customer experience.

Achieve individual and store sales targets/KPIs.

Perform upselling and cross-selling when appropriate.

Build and maintain good relationships with new and existing customers.

Follow up with customers regarding new arrivals, products and future purchases.

Maintain strong knowledge of products, pricing, promotions and brand information.

Ensure the sales floor is clean, organised and maintained according to company standards.

Assist with stock receiving, stock replenishment and inventory checks.

Handle transactions and store operations when required.

Support store events, campaigns and other retail activities.

Ensure all company SOPs, policies and security procedures are followed.

Requirements

Minimum 1 year of retail, sales or customer service experience.

Experience in fashion or lifestyle brands will be an added advantage.

Strong communication and interpersonal skills.

Confident, friendly and comfortable approaching customers.

Sales-driven with a strong customer-service mindset.

Well-groomed, presentable and professional.

Good product-learning ability and attention to detail.

Able to work independently and as part of a team.

Comfortable working with sales targets and KPIs.

Willing to work on weekends, public holidays and retail working hours

What We Offer

• Competitive basic salary + attractive sales commission
• Training and product knowledge development
• Career progression opportunities
• Staff benefits and other company perks