Floor Supervisor

Wangsa Holdings Sdn Bhd; Gombak; On-site; MYR 47,000 - 67,000; Full time

Benefits offered by this job

Meal discounts

Career development

Training opportunities

Team environment

Work-life balance

Job summary

Wangsa Holdings Sdn Bhd in Selangor is seeking an experienced Floor Supervisor for our Taman Melawati dining floor. This full-time role leads waiting staff, coordinates service operations and ensures top-tier hospitality standards.

You will train and mentor team members, manage guest requests, liaise with kitchen and bar, and maintain cleanliness and compliance with health and safety regulations. Fluency in English and Bahasa Malaysia is preferred.

Qualifications

• Experience as Floor Supervisor or Head Waiter in hospitality.
• Strong knowledge of food and beverage service standards.
• Excellent communication and interpersonal skills.
• Ability to lead, motivate and train staff.
• Outstanding customer service with guest-focused approach.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Supervise and coordinate waiting staff to ensure smooth service across service periods.
• Greet guests and seat them promptly and comfortably.
• Monitor service quality, presentation and timing to maintain standards.
• Train, mentor and support waiting staff on service standards.
• Manage guest requests and resolve complaints to ensure satisfaction.
• Coordinate with kitchen and bar to ensure timely order delivery.
• Maintain dining area cleanliness and organization.
• Check dining room setup to meet company standards.
• Assist with stock management, ordering and inventory of dining supplies.
• Collect payments and process transactions using POS systems.
• Report on service performance and suggest improvements.

Skills

Floor supervision

Leadership

Customer service

Communication

Staff training

Multitasking

Professional presentation

Problem-solving

POS familiarity

Shift flexibility

Food safety

English & BM

Tools

POS software

Job description

Wangsa Holdings Sdn Bhd is a dynamic and forward-thinking hospitality company committed to delivering exceptional dining experiences and outstanding customer service. We take pride in creating welcoming environments where guests feel valued and our team members thrive in a collaborative culture. Our commitment to excellence, attention to detail, and passion for hospitality drive everything we do.

About the role

We are seeking an experienced and confident Floor Supervisor to join our team at our Taman Melawati location in Selangor. This is a full-time position that plays a crucial role in ensuring exceptional service delivery and maintaining the highest standards of hospitality across our dining floor. As Floor Supervisor, you will be responsible for leading our waiting staff, coordinating seamless service operations, and creating memorable experiences for our guests. This position is integral to the success of our establishment, bridging management objectives with front-of-house execution.

Key responsibilities

• Supervise and coordinate the activities of waiting staff to ensure smooth and efficient service delivery throughout service periods
• Greet guests warmly upon arrival and ensure they are seated promptly and comfortably
• Monitor table service quality, presentation and timing to maintain consistent standards
• Train, mentor and support waiting staff members, providing guidance on service standards and customer interaction techniques
• Manage guest requests and complaints professionally, resolving issues promptly to ensure guest satisfaction
• Coordinate with kitchen and bar staff to ensure timely delivery of orders and maintain service flow
• Maintain cleanliness and organisation of dining areas, including tables, chairs and service stations
• Check dining room setup before service to ensure all elements meet company standards
• Assist with stock management, ordering and inventory of dining supplies
• Ensure compliance with health, safety and hygiene regulations throughout serviceCollect payments and process transactions accurately using point-of-sale systems
• Report on service performance and contribute to operational improvements

What we're looking for

• Proven experience as a Floor Supervisor, Head Waiter or similar supervisory role in a hospitality setting
• Strong knowledge of food and beverage service standards, dining etiquette and table service procedures
• Excellent communication and interpersonal skills with the ability to interact confidently with guests and staff
• Demonstrated ability to lead, motivate and train team members effectively
• Outstanding customer service skills with a genuine passion for creating positive guest experiences
• Ability to work efficiently under pressure and manage multiple tasks during busy service periods
• Professional demeanour and immaculate personal presentation
• Problem-solving skills and the ability to handle difficult situations with tact and diplomacy
• Familiarity with restaurant management systems and point-of-sale software
• Flexibility to work varied shifts, including evenings, weekends and public holidays as required
• Basic knowledge of food safety and hygiene practices
• Fluency in English and Bahasa Malaysia is preferred; additional languages are advantageous

What we offer

• Competitive remuneration package commensurate with experience and qualifications
• Opportunities for professional development and advancement within our growing hospitality group
• Training and support to enhance your supervisory and service delivery skills
• A positive and collaborative team environment where your contributions are recognised and valued
• Staff benefits including meal discounts and hospitality industry perks
• Work-life balance initiatives to support your wellbeing and job satisfaction
• The opportunity to work with a passionate team dedicated to delivering excellence in hospitality