Restaurant Manager

Skyline Catering SDN BHD; Pasir Gudang; Vor Ort; MYR 39.000 - 56.000; Vollzeit

Zusammenfassung

Skyline Catering SDN BHD in Malaysia seeks a Food & Beverage Service Supervisor to lead guest interactions with professionalism and efficiency. The role involves supervising service staff, addressing guest needs, and ensuring SOP adherence in daily operations.

Applicants should have 3–4 years in F&B, strong English and Chinese communication, and good IT competency. The position calls for initiative, leadership, and reliable teamwork in a fast-paced environment.

Qualifikationen

• Minimum 3-4 years of experience in Food & Beverage.
• Fluent in spoken and written English and Chinese.
• Excellent communication and interpersonal skills with guests.
• Good initiative and leadership abilities.
• Basic IT competency.

Aufgaben

• Meet guests' needs and expectations with efficient service.
• Lead by example with exemplary professionalism.
• Attend to guests’ needs and complaints promptly and politely.
• Resolve service failure issues to maintain satisfaction.
• Supervise F&B service by directing and guiding staff.
• Attend meetings and briefings.
• Submit monthly paperwork and forms as required.
• Execute duties assigned by Management.

Kenntnisse

Communication skills

Interpersonal skills

Leadership

Initiative

Bilingual English/Chinese

IT basics

Tools

IT basics

Jobbeschreibung

• Ensure guests’ needs and expectations are met by providing an efficient and professional service.
• Lead by example by demonstrating exemplary professionalism.
• Attend to guests’ needs and complaints promptly and politely.
• Resolve all potential service failure issues.
• Perform duties in the best interest of the Company, ensuring that the SOP & SOC are applied on daily basis
• Supervise food and beverage service by directing and guiding subordinates.
• Attend meetings and briefings
• Submit monthly paperwork to and requisite forms from respective departments.
• Execute any duty that may be assigned from time to time by the Management.
• Minimum of 3-4 years of experience in Food & Beverage industry.
• Fluent in spoken and written Eng and Chinese

(in order to attend to English and Mandarin speaking guests’ needs and complaints promptly and politely.)

• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Basic competency in IT.
• Possess good initiative and leadership skills.