Restaurant Operations Leader - Guest Experience

Skyline Catering SDN BHD; Johor Bahru; On-site; MYR 45,000 - 67,000; Full time

Job summary

A food service company in Johor Bahru is seeking a Restaurant Manager to ensure exceptional service delivery and guest satisfaction. The successful candidate will have a proven track record in the Food & Beverage industry, with strong leadership skills and fluency in English and Chinese. This full-time position offers an opportunity to lead a team in a dynamic environment.

Qualifications

• Minimum of 3-4 years of experience in Food & Beverage industry.
• Ability to build lasting relationships with guests.

Responsibilities

• Ensure guests needs and expectations are met by providing an efficient and professional service.
• Lead by example by demonstrating exemplary professionalism.
• Attend to guests needs and complaints promptly and politely.
• Resolve all potential service failure issues.
• Supervise food and beverage service by directing and guiding subordinates.

Skills

Excellent communication & interpersonal skills

Basic competency in IT

Good initiative and leadership skills

Fluent in spoken and written English

Fluent in spoken and written Chinese

Job description

• Ensure guests’ needs and expectations are met by providing an efficient and professional service.
• Lead by example by demonstrating exemplary professionalism.
• Attend to guests’ needs and complaints promptly and politely.
• Resolve all potential service failure issues.
• Perform duties in the best interest of the Company, ensuring that the SOP & SOC are applied on daily basis
• Supervise food and beverage service by directing and guiding subordinates.
• Attend meetings and briefings
• Submit monthly paperwork to and requisite forms from respective departments.
• Execute any duty that may be assigned from time to time by the Management.
• Minimum of 3-4 years of experience in Food & Beverage industry.
• Fluent in spoken and written Eng and Chinese
  
  

• Ensure guests’ needs and expectations are met by providing an efficient and professional service.
• Lead by example by demonstrating exemplary professionalism.
• Attend to guests’ needs and complaints promptly and politely.
• Resolve all potential service failure issues.
• Perform duties in the best interest of the Company, ensuring that the SOP & SOC are applied on daily basis
• Supervise food and beverage service by directing and guiding subordinates.
• Attend meetings and briefings
• Submit monthly paperwork to and requisite forms from respective departments.
• Execute any duty that may be assigned from time to time by the Management.
• Minimum of 3-4 years of experience in Food & Beverage industry.
• Fluent in spoken and written Eng and Chinese
  
  

(in order to attend to English and Mandarin speaking guests’ needs and complaints promptly and politely.)

• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Basic competency in IT.
• Possess good initiative and leadership skills.